Xoxoday Loyalife supports multiple member status types—Active, Temporarily Deactivated, Disabled, and Deleted—each with independently configurable business rules that govern points earning, redemption, and overall programme participation.
Member Status Types
Xoxoday Loyalife supports four primary member statuses: Active, Temporarily Deactivated, Disabled, and Deleted. Active members participate fully in the loyalty programme. They earn points through configured activities—such as purchases, engagement milestones, or HR events synced via integrations with Darwinbox or SAP SuccessFactors—and redeem those points against available rewards. Temporarily Deactivated members remain in the system but operate under restricted permissions. A key example: temporarily deactivated members can continue earning points from qualifying activities but are blocked from redeeming or burning points until the status is lifted. This is particularly useful when a member is on leave, under review, or mid-transfer in an organisation using Workday for HR workflows. Disabled members are locked from both earning and redeeming points. This status suits scenarios where a member’s eligibility is paused pending a compliance review or administrative action. Deleted members are removed from active programme participation. Depending on your data retention configuration, point balances and transaction history may be archived according to your organisation’s data governance policies.Configurable Business Rules Per Status
The real power of Xoxoday Loyalife’s member status system lies in its configurability. Administrators define exactly what each status allows or restricts—down to individual point transaction types. A retail organisation, for instance, might configure temporarily deactivated members to still receive anniversary or tenure-based point credits while blocking all cashback redemptions until the account is reinstated. This granularity supports compliance requirements aligned with frameworks such as ISO 27001 and SOC 2 Type II. Audit trails for status changes are maintained automatically, making it straightforward to demonstrate programme controls during internal or external reviews.Automating Status Transitions
Status transitions are managed through the Xoxoday Loyalife admin console and can be triggered programmatically via API, enabling your IT or HRIS teams to automate lifecycle changes in sync with upstream systems. When an employee record changes in a connected HRMS—such as a suspension event in Darwinbox—the corresponding loyalty member status updates automatically, reducing manual overhead and preserving programme integrity without additional administrative effort. Learn more: [Xoxoday Loyalife Help Centre — General](Configuring Points Earn Rules
Learn how to define earning triggers, multipliers, and eligibility conditions for each member segment in Xoxoday Loyalife.
Redemption Controls and Burn Rules
Understand how to set redemption limits, blackout periods, and status-based restrictions to govern how members spend points.