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Xoxoday Empuls supports manual adjustments to transactional data, enabling administrators to correct, override, or reconcile individual transaction records directly within the platform.
Xoxoday Empuls supports manual adjustments to transactional data, giving administrators direct control over reward point balances, redemption records, and reconciliation entries. This capability ensures that edge cases and data discrepancies do not go unresolved, even when automated matching cannot handle them on its own. Transaction data in a rewards programme rarely flows without exception. An employee may receive duplicate points due to a sync delay from an integrated HRMS, a bulk upload may contain a mismatched employee ID, or a redemption record may fail to post correctly after a vendor timeout. In these scenarios, waiting for a scheduled automated reconciliation cycle is not practical. When an administrator identifies a discrepancy, Xoxoday Empuls allows them to apply a manual adjustment directly to the affected transaction record. The adjustment can increase or decrease a point balance, mark a record as reconciled, or flag it for further review. Each change is applied at the individual transaction level, so broader records remain unaffected. Consider a scenario where your organisation uses Darwinbox as its HRMS. During a routine sync, a small subset of employee records fails to update due to a field mapping mismatch. Rather than waiting for the next automated reconciliation window, the administrator can identify the affected transactions in Xoxoday Empuls and apply corrections immediately. This keeps reward balances accurate and prevents employee-facing discrepancies from surfacing during recognition events. Manual adjustments in Xoxoday Empuls are fully audited. Every change captures the administrator who made it, the timestamp, the original value, and the adjusted value. This audit trail supports internal compliance requirements and aligns with the data integrity standards expected under frameworks such as ISO 27001 and SOC 2 Type II. Finance and HR teams can review the full history of manual interventions without needing access to back-end systems. This capability is especially valuable for organisations running high-frequency reward cycles or operating across multiple geographies where HRMS data quality varies. Xoxoday Empuls treats manual adjustment as a first-class administrative function, not a workaround, so your reconciliation process remains reliable even when upstream data sources introduce unexpected variation. Learn more: [Xoxoday Empuls Help Centre — 5. TRANSACTION MATCHING & RECONCILIATION](

Does Empuls support automated multi-source transaction matching?

Understand how Xoxoday Empuls automatically reconciles reward transactions against HRMS data and surfaces mismatches for administrator review.

Are manual reward adjustments logged with a full audit trail?

Learn what Xoxoday Empuls records in the transaction audit log, including manual adjustments, timestamps, and administrator actions.