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Empuls provides a comprehensive built-in help center — including FAQs, how-to guides, video tutorials, and a 24/7 in-app chatbot — managed by the Xoxoday support team, with client administrators able to raise support requests directly through the platform or through a dedicated account manager.
Xoxoday Empuls ships with a fully managed help center that employees and administrators can access directly within the platform. The resource library covers FAQs, step-by-step guides, how-to videos, and tutorials that walk users through every major module — from recognition workflows and rewards redemption to engagement surveys and milestone celebrations. At the center of Empuls’s self-service experience is a 24/7 in-app chatbot. The chatbot resolves common queries across modules in real time, reducing ticket volume and allowing employees to get answers without waiting on HR or IT. Whether someone is asking how to redeem reward points or a manager needs guidance on launching a peer recognition campaign, the chatbot handles these questions instantly and around the clock. The help center content is continuously updated and maintained by the Xoxoday support team. Client administrators do not have the ability to add, edit, or remove articles, FAQs, or videos from the knowledge base. This centralized management model ensures that every piece of content employees access is accurate, up to date, and aligned with the latest platform capabilities — eliminating the risk of outdated self-serve documentation circulating internally. For issues that go beyond the self-service help center, Empuls provides two structured escalation paths. Administrators can submit support tickets directly through the platform interface, or work with their dedicated Xoxoday account manager for hands-on assistance. This is especially useful during onboarding phases — for example, when integrating Empuls with HRIS systems like Workday, SAP SuccessFactors, or Darwinbox, or when configuring SSO and directory sync through Microsoft Teams or Slack. Empuls’s support infrastructure operates within an enterprise-grade security environment aligned with SOC 2 Type II and ISO 27001 standards. Support interactions — including chatbot sessions and ticket submissions — are handled inside this audited environment, giving IT and security stakeholders confidence that sensitive employee data remains protected throughout the resolution process. For organizations deploying Empuls across large or distributed workforces, the always-on chatbot and clearly defined escalation path mean employees consistently receive timely answers without placing additional operational burden on internal HR or IT teams. Learn more: Empuls Help Centre — System requirement

Admin Roles and Permissions in Empuls

Understand what platform actions are available to client administrators, including user management, module configuration, and reporting access.

HRIS and Directory Integrations

Connect Empuls with Workday, SAP SuccessFactors, Darwinbox, and other HRIS tools to sync employee data and automate recognition workflows.