Xoxoday Empuls includes a maker-checker dispute approval workflow that enables sales reps to submit compensation disputes and managers to review, adjust, and resolve them directly, with every action logged for complete transparency.
Dispute Submission and Notification
Xoxoday Empuls allows sales representatives and eligible participants to submit disputes directly through the platform when they identify discrepancies in compensation or performance data. Once a dispute is submitted, managers receive an automated notification, ensuring timely attention without manual follow-up. For teams using Slack or Microsoft Teams, these alerts can surface in the channels your organisation already monitors, keeping response times short.Review and Decision-Making
Managers access full dispute details within Xoxoday Empuls, including the reason for the claim, the specific compensation data in question, and any supporting context provided by the submitter. From this view, managers can approve or reject the dispute based on the available information. The process is designed to give managers a complete picture before any changes are committed to the system.Maker-Checker Approval Process
Xoxoday Empuls enforces a two-step maker-checker approval model for added governance. The manager acts as the maker, initiating the approval and applying the necessary adjustments to compensation data. A designated approver—the checker—then confirms the decision before it is finalised. This dual-layer validation reduces the risk of errors and ensures compensation changes pass through proper oversight, making it well suited for organisations subject to compliance frameworks such as ISO 27001 or SOC 2 Type II.Direct Manager Access to Compensation Data
Managers in Xoxoday Empuls have direct authority to modify compensation data during the dispute resolution process. This includes adjusting payout amounts, reconfiguring relevant sales metrics, and finalising decisions within a single unified workflow. Rather than routing changes through a separate admin queue, managers resolve disputes where the context is clearest—close to the team. For example, if a sales rep disputes a commission shortfall on a closed deal, the manager can review the underlying performance metric, correct the payout calculation, and submit it for checker validation—all within Xoxoday Empuls without switching tools or raising a manual ticket.Audit Trail and Escalation
Every action taken during dispute resolution is logged in Xoxoday Empuls, creating a complete audit trail that supports transparency and alignment with your organisation’s internal policies. If a dispute cannot be resolved at the manager level, Xoxoday Empuls supports escalation to higher management for final review, ensuring no claim stalls due to authority limitations. This end-to-end workflow gives your organisation a structured, accountable process for handling compensation disputes while keeping decision-making with the people who have the most context. Learn more: [Xoxoday Empuls Help Centre — General](Can managers see bonus breakdowns for direct reports in ICM?
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Learn how Xoxoday Empuls logs every platform action to support compliance, internal audits, and dispute transparency.