Does Xoxoday Empuls offer ongoing training support for new users?

Getting new users productive quickly is a common concern for HR and IT teams rolling out a recognition and engagement platform. Xoxoday Empuls addresses this with a structured, multi-layered training approach that supports users at every stage — from day one through long-term adoption.

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Live Onboarding Sessions

Xoxoday Empuls begins every new deployment with structured live training sessions. These sessions walk administrators and end users through core capabilities: setting up recognition programmes, configuring reward catalogues, launching engagement surveys, and managing user roles. Teams leave initial onboarding with a working configuration and a clear understanding of how to drive participation across their organisation.

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Self-Service Help Centre

For users who prefer to learn at their own pace, Xoxoday Empuls includes a comprehensive Help Centre containing step-by-step written guides and video tutorials. A new HR admin configuring Microsoft Teams or Slack notifications for peer recognition moments, for example, can follow a dedicated walkthrough without waiting for a support call. The Help Centre is always available, making it easy to revisit topics as responsibilities evolve.

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Periodic Webinars and Feature Updates

Xoxoday Empuls conducts regular webinars to keep users informed as the platform grows. These sessions cover newly released features, integration updates — including enhancements to connectors for Workday, SAP SuccessFactors, and Darwinbox — and best practices for improving recognition frequency and survey response rates. Teams across your organisation can attend live or access recordings, ensuring no one falls behind as the product evolves.

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Dedicated Customer Success Manager

Every organisation using Xoxoday Empuls is assigned a Customer Success Manager. The CSM works proactively with HR leads and platform admins to monitor adoption, address configuration questions specific to your setup, and recommend strategies for reaching engagement goals. This direct relationship means your team always has a knowledgeable point of contact — not just a generic support queue.

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Continuous Support as Your Team Scales

Training on Xoxoday Empuls does not end after onboarding. As your workforce grows or your engagement strategy shifts, the combination of live expert guidance, self-paced resources, and scheduled webinars ensures every user remains confident and capable. Whether you are bringing on ten new employees or expanding Xoxoday Empuls across a global, multi-region organisation, the training framework scales alongside you. Learn more: [Xoxoday Empuls Help Centre — General](