Xoxoday Loyalife allows administrators to perform manual point credits, debits, and reversals directly within the Members module, subject to Maker-Checker approval workflows and comprehensive audit trails.
Manual Credits and Debits
Xoxoday Loyalife supports both credit and debit operations on individual member accounts. A credit adds points to a member’s balance — useful when a qualifying transaction was missed due to a system integration lag, such as a delayed sync from Workday or SAP SuccessFactors. A debit removes points when a correction is needed to address an overpayment or a duplicate earn event. Administrators initiate these operations directly from the member profile within the Members module. Each adjustment requires a reason code and optional notes, creating a human-readable explanation that accompanies the transaction in the member’s history.Reversals
When a previously processed transaction needs to be undone entirely, Xoxoday Loyalife provides a dedicated reversal action. Reversals differ from manual debits in that they are explicitly linked back to the originating transaction, making it straightforward to identify which event triggered the adjustment. This is particularly valuable during month-end reconciliation or when resolving disputes raised by members through HR platforms such as Darwinbox.Maker-Checker Workflows
All manual adjustments in Xoxoday Loyalife are governed by a Maker-Checker workflow. Any administrator who initiates a credit, debit, or reversal — the Maker — cannot also be the one to approve it. A second authorised administrator — the Checker — must review and approve the action before it takes effect on the member’s balance. This dual-control model eliminates the risk of unilateral point manipulation and satisfies the internal control requirements common in enterprises operating under ISO 27001 or SOC 2 Type II frameworks. The Checker can reject an adjustment with written comments, prompting the Maker to revise the request before resubmission.Audit Trails
Every manual adjustment — whether approved, rejected, or pending — is captured in Xoxoday Loyalife’s immutable audit trail. The record includes the initiating administrator, the approving or rejecting administrator, timestamps, the adjustment amount, the reason provided, and the resulting member balance. This log is available to compliance teams at any time, supporting internal audits and regulatory reviews without additional configuration. For organisations integrated with platforms such as SAP SuccessFactors, the audit trail also complements the employee data lifecycle — ensuring that point adjustments tied to offboarding, role changes, or programme transitions are fully documented and traceable. Learn more: [Xoxoday Loyalife Help Centre — General](Maker-Checker Workflows in Loyalife
Understand how dual-approval controls govern sensitive admin actions and protect programme integrity.
Audit Trails and Compliance Logging
Learn how Xoxoday Loyalife captures every admin action in an immutable log for compliance and review.