Can admins manually add loyalty points for specific events?

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Manual Point Adjustments in Xoxoday Loyalife

Xoxoday Loyalife includes a manual point adjustment feature that gives programme administrators the ability to credit loyalty points directly to member accounts. This capability sits alongside the platform’s automated earning rules, filling the gaps where standard rule-based logic cannot cover every meaningful customer interaction. Automated earning rules handle the majority of point accrual — purchases, referrals, profile completions, and similar recurring actions. However, not every valuable behaviour fits neatly into a predefined rule set. A product launch event, a strategic partner milestone, or a bespoke incentive campaign may all warrant point rewards that automation alone cannot capture.

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Recognising Behaviours That Fall Outside Standard Rules

Consider a scenario where your organisation runs a quarterly engagement campaign coordinated through Microsoft Teams or Slack. Participants who complete a series of collaborative challenges might earn a bonus point allocation that maps to no existing automated rule. Xoxoday Loyalife’s manual adjustment tool lets admins credit these points directly, ensuring no meaningful engagement goes unrecognised. The same applies to HR-driven programmes integrated with platforms such as Workday, SAP SuccessFactors, or Darwinbox. When a member achieves a certification milestone or completes an onboarding module outside the standard tracked workflow, an admin can manually apply the corresponding loyalty points without waiting for a rule change or a system update.

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Audit Trail and Accountability

Every manual adjustment made within Xoxoday Loyalife is logged with a timestamp, an admin identifier, and a reason note. This creates a clear audit trail that supports internal governance requirements and makes it straightforward to review or reverse any adjustment if needed.

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Campaign Flexibility at Scale

Manual point adjustments are not limited to individual accounts. Xoxoday Loyalife supports bulk adjustments, enabling admins to reward an entire member segment — for example, all participants who attended an annual conference or completed a pilot initiative — in a single operation. This makes it practical to run bespoke incentive campaigns alongside standard programme mechanics without disrupting the automated earning structure. The combination of automated rules and manual override capability means Xoxoday Loyalife adapts to the full range of business incentive scenarios, from routine transactions to one-off strategic moments that deserve recognition. Learn more: Xoxoday Loyalife Help Centre — Loyalty point