Can different partners have different accrual rules?

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How partner-level accrual works

Xoxoday Loyalife separates partner-level earn logic from the broader program ruleset. Each partner is assigned its own accrual configuration, which includes the earn ratio, transaction types that qualify for points, and the conditions that must be met before a reward is issued. Changes to one partner’s rules have no effect on any other partner in the program. For example, a retail partner can award 2 points per dollar spent on qualifying purchases, while a hospitality partner awards 5 points per night booked. A financial services partner might apply tiered accrual — granting higher ratios to premium account holders who meet a monthly transaction threshold. All three configurations coexist within Xoxoday Loyalife without conflict.

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Setting eligibility criteria per partner

Beyond earn ratios, Xoxoday Loyalife lets administrators define which users are eligible to accrue points under a specific partner’s rules. If a partner serves a defined customer segment — such as employees onboarded through SAP SuccessFactors or Darwinbox — accrual can be restricted to that group alone. Users outside the eligible segment will not accumulate points under that partner’s configuration, even if they participate in the wider loyalty program. This scoping prevents unintended point issuance and ensures that each partner’s reward budget is directed toward its intended audience.

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Centralized visibility across all partners

Program administrators access all partner configurations from a single dashboard within Xoxoday Loyalife. From this view, your operations team can audit earn rules across every partner, compare accrual performance, and identify configurations that may need adjustment. There is no need to switch between separate systems or export data to get a consolidated picture of how points are being earned across your loyalty ecosystem.

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Updating rules without disrupting the program

When a partner’s commercial terms change or a new accrual structure is agreed upon, administrators can update the configuration in real time. Xoxoday Loyalife applies the revised rules prospectively — historical transactions remain unaffected, and members already in the program continue earning under the original rules up to the point of change. This makes it straightforward to manage partner relationships as they evolve, without rebuilding the program from scratch. This model suits coalition loyalty programs spanning multiple verticals, as well as closed-loop programs with a smaller set of strategic partners. Xoxoday Loyalife gives each partner the configuration flexibility it needs while keeping governance, auditability, and oversight centralised.

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