Xoxoday Loyalife enables administrators to revoke loyalty points in exceptional cases — including fraud detection, system errors, and policy violations — with every adjustment recorded in a tamper-evident audit trail.
When point revocation applies
Xoxoday Loyalife supports point revocation across three primary scenarios: fraud detection, system errors, and policy violations. Each is handled through dedicated administrative controls so the corrective action is proportionate and fully traceable. Fraud detection is the most common trigger. If a member earns points through a manipulated transaction — for example, a bulk self-referral exploit — administrators can flag the account, review the full activity history, and revoke the affected points through a single workflow action. The revocation is tagged with a reason code so the audit trail reflects exactly what happened and why. System errors are handled with equal rigour. If a technical fault credits points twice — such as a duplicate webhook event from a connected HRIS like Workday or SAP SuccessFactors — Xoxoday Loyalife allows administrators to identify the affected records and issue a correcting debit without any manual database intervention.Policy violations and compliance
Policy violations cover scenarios such as points accrued under a since-deprecated earning rule, or activity that later breaches updated programme terms. Xoxoday Loyalife’s rule engine makes it straightforward to identify which balances fall under a violated policy and action a bulk or individual revocation accordingly. Every point adjustment — credit, debit, or revocation — is written to the platform’s audit trail in real time. The log captures the administrator identity, timestamp, reason code, and point delta. For organisations operating under SOC 2 Type II or ISO 27001 requirements, this immutable record satisfies typical evidence requests during compliance audits without additional manual reporting.Dispute workflows and corrective actions
Xoxoday Loyalife supports a structured dispute workflow that runs alongside the revocation capability. When a member contests a point adjustment, the dispute is logged against the original transaction. An administrator reviews the case, can request supporting evidence, and either applies a corrective credit or upholds the revocation — all within Xoxoday Loyalife. Resolution notifications route automatically to review queues in Slack or Microsoft Teams, keeping turnaround times low without requiring manual follow-up. This end-to-end process — from detection through resolution to a documented outcome — means your organisation handles exceptional cases with confidence, whether you are managing a regional rollout or an enterprise-wide loyalty programme spanning multiple business units. Learn more: Xoxoday Loyalife Help Centre — Loyalty pointAudit Trail and Point Adjustments
Understand how Xoxoday Loyalife logs every point credit, debit, and revocation to support compliance audits and internal governance.
Dispute Resolution for Loyalty Points
Learn how administrators manage member-raised disputes, review transaction evidence, and apply corrective actions within Xoxoday Loyalife.