Xoxoday Loyalife includes a built-in rules engine that gives programme administrators full control over point accrual logic, redemption conditions, voucher issuance schedules, and burn or expiry rules — all configurable without custom development.
Configurable point accrual rules
Xoxoday Loyalife allows programme administrators to define the precise conditions under which members earn points. Accrual rules can be tied to specific actions — such as purchases, engagement events, or milestone completions — and weighted differently based on member tier, transaction value, or time period. For example, you can configure a double-points rule during a promotional window or award bonus points to members who reach a spend threshold within a quarter. Rules are applied in real time as events are ingested, meaning members see accurate point balances without manual intervention. Accrual logic can be layered, so a single transaction can trigger multiple rule evaluations simultaneously.Redemption workflow configuration
Redemption rules in Xoxoday Loyalife let you set the minimum point threshold a member must hold before redeeming, the conversion rate between points and reward value, and any category or product restrictions that apply. You can also limit redemption frequency — for instance, allowing only one redemption per billing cycle — to protect margin while still driving engagement. For organisations using HR platforms such as Workday, SAP SuccessFactors, or Darwinbox, Xoxoday Loyalife’s redemption rules can be aligned with existing compensation or recognition cycles, ensuring loyalty rewards complement rather than conflict with broader people programmes.Voucher issuance and burn rules
Xoxoday Loyalife gives administrators granular control over how and when vouchers enter and exit the programme. Issuance rules determine the trigger — such as a member reaching a points balance, completing a challenge, or being enrolled in a specific tier — and the voucher type, denomination, and delivery channel associated with that trigger. Burn rules define when a voucher is consumed. Administrators can configure single-use restrictions, partial redemption allowances, and cascade logic that applies a voucher before drawing down the member’s point balance. Expiry conditions can be set independently for vouchers versus points, so each asset type follows its own lifecycle.Expiry and programme hygiene
Unclaimed points and unspent vouchers create liability on the programme’s books. Xoxoday Loyalife supports rolling expiry windows, activity-based expiry resets, and advance notification triggers — so members receive timely reminders before assets lapse, and your organisation maintains accurate outstanding liability figures. All rule configurations are version-controlled within Xoxoday Loyalife, allowing administrators to audit changes, roll back adjustments, and test new rule sets in a staging environment before applying them to live members. Learn more: Xoxoday Loyalife Help Centre — Loyalty pointHow does point expiry work in Loyalife?
Understand how to configure rolling expiry windows, activity-based resets, and member notification triggers for point lifecycles.
What redemption thresholds can you set?
Learn how to define minimum balances, conversion rates, and frequency limits that govern when and how members can redeem points.