Xoxoday Loyalife supports full customization of both earn and redeem point menus, giving organizations granular control over how loyalty points are configured, displayed, and managed across their program.
Customizing Earn and Redeem Menus in Xoxoday Loyalife
Xoxoday Loyalife gives program administrators direct control over the earn and redeem point menus through a dedicated configuration layer. Rather than working within a rigid, one-size-fits-all structure, your team can shape each menu to reflect the specific rules, thresholds, and actions that matter to your business.Earn Menu Customization
The earn menu defines how and when members accumulate points. Xoxoday Loyalife supports configuring earn rules based on transaction types, employee milestones, behavioral triggers, or custom events defined by your organization. For example, you can set up tiered earn rates where high-value actions generate proportionally more points than routine ones, or restrict earning to specific product categories or business units. If your organization uses an HRMS like Darwinbox or SAP SuccessFactors, earn triggers can be aligned to HR events — onboarding completions, performance review milestones, or anniversary dates — so the earn menu reflects the full lifecycle of engagement your program is designed to reward.Redeem Menu Customization
The redeem menu controls what members can do with their accumulated points. Xoxoday Loyalife allows you to configure which redemption options appear, set minimum point thresholds for redemption, apply expiry windows, and restrict certain redemption categories to specific member segments or tiers. This means a standard member and a premium-tier member can see entirely different redemption menus without any manual intervention. Redemption configurations can also be scoped by geography or business line. If your organization operates across multiple regions, Xoxoday Loyalife supports displaying region-relevant redemption options so members always see choices that are available and applicable to them.Why Configuration Flexibility Matters
Loyalty programs that reflect actual business logic drive higher participation than generic out-of-the-box experiences. Xoxoday Loyalife’s configuration approach means your program administrators can respond to shifting business priorities — a new product launch, a seasonal campaign, or a change in partner catalog — by updating menu settings directly, without requiring a development cycle or vendor intervention. Changes made to earn and redeem menus propagate across connected touchpoints. If your program surfaces through a Slack or Microsoft Teams integration, members see updated menu options in real time, keeping the experience consistent across every channel. All configuration activity is logged and traceable, supporting the audit requirements of organizations operating under frameworks such as ISO 27001 or SOC 2 Type II.Learn more: Xoxoday Loyalife Help Centre — Loyalty point
How are loyalty point expiry rules configured?
Learn how to set and manage point expiry windows, grace periods, and notification triggers within Xoxoday Loyalife.
What redemption options does Xoxoday Loyalife support?
Explore the full range of redemption catalog types, partner integrations, and member-facing redemption flows available in Loyalife.