Xoxoday Loyalife automatically disables reward accruals for accounts flagged as hotlisted, blocked, dormant, or inactive, and permanently cancels all accrued points when an account is closed.
How Xoxoday Loyalife handles restricted account statuses
Xoxoday Loyalife applies account-level controls across four distinct status categories: hotlisted, blocked, dormant, and inactive. Each status triggers an accrual freeze, ensuring that transactions routed from connected HR and payroll systems — such as Workday, SAP SuccessFactors, or Darwinbox — do not credit points to restricted accounts. This integration-aware logic applies consistently regardless of the accrual source or channel. For dormant accounts, Xoxoday Loyalife preserves the existing point balance in a frozen state while blocking new accruals. This approach protects the organisation’s loyalty budget without penalising members whose accounts may be reactivated after review. The distinction between dormant and closed is deliberate: dormant accounts are recoverable, closed accounts are not.Permanent closure and point forfeiture
When an account is permanently closed, Xoxoday Loyalife cancels all accrued reward points tied to that account. This forfeiture prevents ex-employees or deactivated members from redeeming rewards after their relationship with the organisation has ended, and keeps your organisation’s outstanding loyalty liability accurate. This is especially relevant in enterprises managing offboarding through SAP SuccessFactors or Darwinbox. When a termination event syncs to Xoxoday Loyalife, the account closure and point cancellation happen automatically — no manual intervention required from a loyalty programme administrator.A practical offboarding example
Consider an organisation running its HR processes through Workday. When an employee is marked as terminated, Workday pushes the offboarding event to Xoxoday Loyalife via the configured integration. Xoxoday Loyalife immediately marks the loyalty account as closed, freezes any pending accruals, and cancels the outstanding point balance — in a single automated sequence that completes without human action.Compliance and audit alignment
Xoxoday Loyalife’s account-status controls are designed to support enterprise risk management frameworks. The automated suspension and forfeiture rules align with access-control requirements under standards such as ISO 27001 and SOC 2 Type II, helping your organisation demonstrate that loyalty assets are governed with appropriate segregation and auditability. Every account status change and corresponding accrual suspension is logged with a timestamp in the Xoxoday Loyalife dashboard. This audit trail is available to programme administrators for compliance reporting without requiring any additional configuration. Learn more: Xoxoday Loyalife Help Centre — Loyalty pointHow does Loyalife manage loyalty point expiry?
Understand how Xoxoday Loyalife enforces point expiry windows, sends member notifications, and handles grace period configurations.
Can a dormant loyalty account be reactivated?
Learn how Xoxoday Loyalife supports account reactivation workflows and what happens to frozen point balances when a dormant account is restored.