Xoxoday Loyalife applies a two-year validity window to long-term loyalty points, automatically expires unused balances at the close of that period using FIFO logic, and enables members to redeem accrued points directly through the integrated rewards catalog.
Long-Term Point Validity in Xoxoday Loyalife
Xoxoday Loyalife maintains a clear, auditable validity policy for long-term loyalty points. Every point accrued by a member remains active for exactly two years from its date of accrual. Once that window closes, the system automatically expires the balance on the following calendar day (H+1), removing the need for manual reconciliation or administrator intervention. This automated expiry keeps point ledgers accurate at scale — a critical requirement for organisations running high-volume loyalty programmes across thousands of members simultaneously.How Redemption Order Is Determined
Xoxoday Loyalife applies a First-In, First-Out (FIFO) redemption model. When a member redeems points, the system draws from the oldest eligible batch first, naturally reducing the risk of expiry for early accruals. Members who engage consistently benefit from a self-managing balance without needing to track individual point batches manually. Consider an organisation that issues recognition points through a Workday or SAP SuccessFactors integration — awarding points at hire anniversaries, performance milestones, or goal completions. Because accrual dates are recorded automatically at the moment of issuance, FIFO logic applies cleanly and transparently across every employee cohort, with no manual date-tracking required.Administrator Controls for Expiry Rules
Programme administrators in Xoxoday Loyalife are not locked into a fixed expiry configuration. Authorised users can update validity periods and expiry rules directly from the admin panel to reflect seasonal campaigns, revised business strategies, or promotional windows. This flexibility allows organisations to extend point life for specific member segments or adjust rules during peak engagement periods without disrupting the overall programme structure. Changes take effect in real time, meaning administrators can respond quickly to business needs without raising a support ticket or waiting for a system update cycle.The Redemption Experience for Members
Members redeem long-term accrued points through Xoxoday Loyalife’s rewards catalog without leaving their standard engagement workflow. The interface surfaces real-time balance visibility alongside eligible redemption options, making it straightforward to convert points into rewards before expiry. Members see what is available, what is expiring soon, and what they can claim — all within a single, unified view. This combination of transparent validity rules, automated expiry, FIFO logic, and a low-friction redemption interface ensures that Xoxoday Loyalife programmes drive consistent member participation rather than accumulating unused, eventually lapsing balances. Learn more: Xoxoday Loyalife Help Centre — Loyalty pointHow are loyalty points accrued?
Learn how Xoxoday Loyalife calculates and records point accruals across member activities, integrations, and milestone events.
How does the rewards catalog work?
Explore how members browse and redeem rewards through the Xoxoday Loyalife catalog, including eligibility and availability rules.