Xoxoday Loyalife supports cashback accrual into a dedicated virtual account with fully configurable redemption controls, including minimum thresholds, rounding multiples, and funded offer settlement.
Setting Up Cashback Accrual
Xoxoday Loyalife supports a dedicated virtual account for each customer to accumulate cashback rewards. As customers complete eligible transactions, cashback is credited to this virtual account in real time or upon settlement, depending on your programme configuration. When your organisation allows withdrawals, accumulated cashback can be transferred directly to the customer’s savings account on request. If multiple destination accounts are registered — for example, a primary prepaid card alongside a primary credit card — Xoxoday Loyalife surfaces a dropdown selector so customers can choose their preferred transfer destination at the point of redemption.Configuring Redemption Parameters
Xoxoday Loyalife gives programme administrators full control over how and when cashback can be redeemed. Three key parameters govern this behaviour. Minimum redemption threshold. You can define the lowest balance a customer must hold before a withdrawal is permitted. Setting this to 10 points, for instance, prevents micro-redemptions that create unnecessary processing overhead while encouraging customers to accumulate meaningful balances before cashing out. Redemption rounding rules. Xoxoday Loyalife restricts redemptions to defined multiples. If the rounding unit is set to 5 points, a customer with 23 points can redeem 20 and retain 3 — keeping every transaction clean and consistent with your programme economics. Funded offer settlement. Cashback earned through funded promotions follows a distinct flow. Xoxoday Loyalife credits this cashback to the customer’s card or account only after the underlying transaction has fully settled, ensuring your organisation is never exposed to unconfirmed promotional spend. This is especially valuable when running co-funded campaigns with brand or merchant partners.A Practical Example
Consider a retail banking programme integrated with Darwinbox for employee benefit tracking. Employees earn cashback on everyday card spend, and their virtual accounts accumulate rewards throughout the month. On the first of each month, Xoxoday Loyalife processes all redemption requests above a 50-point threshold, transferring balances in multiples of 10 points to each employee’s registered savings account. Any cashback tied to a merchant-funded weekend promotion posts only after the merchant’s transaction settles, keeping the ledger accurate and audit-ready. This configurability means your programme rules stay tightly aligned with your financial controls and customer experience goals — with no custom development required. Learn more: Xoxoday Loyalife Help Centre — Loyalty programHow do points accrual rules work?
Learn how Xoxoday Loyalife calculates and credits points across different transaction types and programme tiers.
How do I set up redemption workflows?
Understand how Xoxoday Loyalife manages the end-to-end redemption process, from customer request to account credit.