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Xoxoday Loyalife supports real-time accrual of loyalty points, posting points to a member’s account within seconds of a qualifying transaction being detected by the rules engine.
Real-time point crediting is a foundational capability for any enterprise loyalty programme. When employees or customers complete a qualifying action — a purchase, a performance milestone, or a learning module — they expect immediate recognition. Delays erode trust and reduce long-term participation rates. Xoxoday Loyalife eliminates the overnight batch jobs that typically delay point visibility by 24 to 48 hours. The platform uses event-driven processing to evaluate each transaction against your configured earning rules the moment it occurs, posting the credit and triggering member notifications without any administrator action. How real-time accrual works When a transaction event reaches Xoxoday Loyalife — via a native integration, inbound webhook, or direct API call — the rules engine evaluates it against your earning criteria within seconds. Points are posted to the member’s wallet and a confirmation notification is dispatched immediately. The member can view their updated balance through the loyalty portal or a connected channel such as Microsoft Teams or Slack without waiting for a batch window to close. A practical example Consider an organisation using SAP SuccessFactors for performance management. When a manager marks a goal as completed in SAP SuccessFactors, a webhook fires to Xoxoday Loyalife, which evaluates the event against the programme’s milestone-based earning rules. Points are credited to the employee’s loyalty wallet within seconds, and a congratulatory message appears in their Microsoft Teams feed — all without manual intervention. The same pattern applies in B2B commerce: a deal closed in a connected CRM triggers instant point accrual for the sales representative the moment the record updates. Why immediacy strengthens programme ROI Behavioural research consistently shows that reward latency weakens the psychological link between effort and recognition. By crediting points instantly, Xoxoday Loyalife reinforces the desired behaviour at exactly the right moment. Administrators can also configure tiered multipliers, promotional windows, and category-specific bonuses that are applied at the instant of accrual — not in a later batch run — so every earning rule takes effect precisely when the transaction occurs. Auditability and governance Every real-time credit event is logged with a transaction timestamp, source event ID, active rule version, and point value awarded. This immutable audit trail is accessible to programme administrators through the Xoxoday Loyalife dashboard. For organisations operating under frameworks such as ISO 27001 or SOC 2 Type II, the event log provides the documentation required for control evidence and internal governance reviews. Learn more: Xoxoday Loyalife Help Centre — Loyalty program

Configuring earning rules and point multipliers

Set up transaction-based, milestone-based, and multiplier earning rules that Xoxoday Loyalife evaluates at the moment each event is received.

Integrating transaction sources via webhooks and API

Connect your CRM, HRMS, or e-commerce platform to Xoxoday Loyalife so qualifying events trigger real-time point accrual automatically.