How do I manage expiration and validity rules for...

Keeping a rewards program financially accurate and member-friendly requires precise control over when points expire and when offers stop being valid. Xoxoday Plum provides a unified expiry management layer that handles both point balances and individual rewards, enforcing every rule automatically without manual intervention.

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Point Expiry: Scheduled, Automated, and Reported

At the program level, Xoxoday Plum lets administrators define exactly how long earned points remain active. Expiry periods can be configured as rolling windows from the date of earn, fixed calendar dates, or advanced schedules tied to program-specific logic. Once configured, scheduled jobs run automatically—removing expired points from available balances and writing off the corresponding liability at the correct moment. Finance and program teams get full visibility into upcoming expiries through dedicated dashboards and liability reports. These surfaces flag members whose balances are approaching their expiry date, making it straightforward to trigger re-engagement campaigns before points are lost. For organizations managing reward programs alongside HRIS platforms such as Workday or Darwinbox, this expiry data integrates cleanly with broader workforce and compensation reporting.

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Reward and Offer Validity: Granular and Enforceable

When creating a reward, voucher, or offer in Xoxoday Plum, admins and merchants can set a validity window with precise start and end dates, restrict redemptions to specific days or time slots, and scope eligibility to particular store locations or brand partners. Additional controls—such as per-user redemption caps and minimum spend thresholds—ensure every offer performs exactly as designed. Xoxoday Plum enforces all of these rules at the moment of redemption, so members cannot apply an expired or out-of-scope offer. Notifications and alerts surface proactively when offers are approaching their end dates, giving program managers time to extend, refresh, or retire them before they lapse without warning.

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Why Expiry Management Matters for Program Health

Unmanaged point liabilities can create unexpected balance-sheet exposure. Xoxoday Plum’s automated expiry jobs ensure points are retired on schedule, giving finance teams accurate, real-time liability figures at any point in the reporting cycle. For member-facing programs, proactive expiry alerts—delivered through channels such as Slack or MS Teams—prompt members to redeem before they lose value, improving both engagement rates and overall program satisfaction. Together, the points expiry framework and reward validity controls give businesses precise oversight of the full reward lifecycle—from earning through redemption to expiry—without relying on manual tracking or ad-hoc policy enforcement. Learn more: Xoxoday Plum Help Centre — Instant Rewards