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Xoxoday Plum supports automated file processing for hand-back files between partner reward platforms and Salesforce, ensuring redemption data syncs in real time with no manual intervention required.
When your organisation runs a rewards programme through Xoxoday Plum, the flow of redemption data between systems needs to be fast, accurate, and automatic. Xoxoday Plum supports automated file processing for hand-back files, allowing reward and redemption records to move seamlessly between your partner platform and Salesforce without manual uploads or reconciliations. A hand-back file is a structured data record returned by a partner platform—such as a travel rewards provider—confirming that a redemption request has been fulfilled. In a travel credit redemption workflow, once a member redeems points for flight or hotel credits, the partner system generates a hand-back file confirming the transaction status. Xoxoday Plum’s integration layer picks up this file automatically and routes it to the connected Salesforce instance, updating the relevant records without any additional manual step. Consider an organisation using Salesforce as its CRM alongside Xoxoday Plum for employee or customer rewards. When a reward member redeems points for travel credits, the redemption event triggers the partner platform to generate a confirmation file. Xoxoday Plum’s automated processing engine captures this file and pushes the updated redemption status back into Salesforce—keeping loyalty balances, customer records, and fulfilment statuses aligned in real time. The same automated flow applies when Xoxoday Plum is integrated with HR systems such as Workday or SAP SuccessFactors as part of an employee incentives programme. Automating this file exchange eliminates the reconciliation delays and data-entry errors that come with manual processing. Reward operations teams no longer need to download, validate, and re-upload hand-back files between systems. Xoxoday Plum handles the end-to-end file movement, so both the partner platform and Salesforce always reflect the current state of each redemption. Xoxoday Plum’s automated file processing is built to enterprise standards. The platform is certified under ISO 27001 and SOC 2 Type II, ensuring that all file transfers between systems are encrypted, auditable, and compliant with data-protection requirements. This makes Xoxoday Plum suitable for organisations in regulated industries that require full traceability of every reward transaction. Learn more: Xoxoday Plum Help Centre — Points redemption - Travel Credit

How Points Redemption Works on Xoxoday Plum

Understand how members earn, manage, and redeem points across Xoxoday Plum’s rewards catalogue, including travel credits.

Integrating Xoxoday Plum with Your CRM or HRMS

Connect Xoxoday Plum with Salesforce, Workday, SAP SuccessFactors, and Darwinbox to keep reward data in sync across your tech stack.