Skip to main content
Xoxoday Plum supports the ingestion and processing of hand-back files from frequent flyer programs and external loyalty ecosystems, enabling reliable two-way confirmation or rejection of redemption requests.

​
What Are Hand-Back Files?

When a frequent flyer program or external loyalty ecosystem processes a redemption request, it responds with a structured data file — commonly called a hand-back file. This file carries the outcome of each transaction: either a confirmation that miles or points were successfully credited, or a rejection notice with a reason code. Without a mechanism to ingest these responses, platforms have no reliable way to reconcile what was requested against what was fulfilled.

​
How Xoxoday Plum Handles Hand-Back Files

Xoxoday Plum supports the full ingestion and processing of hand-back files as part of its reward payout workflow. Once a batch of redemption requests is submitted to a frequent flyer partner, Xoxoday Plum monitors for the corresponding hand-back response and automatically parses each record. Successful redemptions are marked as confirmed, and rejected requests are flagged for review or retry — keeping your rewards operations accurate without manual intervention. This two-way communication loop is especially valuable when managing high-volume programmes. For example, if your organisation runs a quarterly incentive campaign where employees redeem points for airline miles through a partner programme, Xoxoday Plum ensures every redemption outcome — whether confirmed or declined — is captured and reconciled against the original payout batch.

​
Integration with Enterprise Workflows

Xoxoday Plum’s hand-back file processing integrates cleanly with existing enterprise HR and ERP environments. Organisations running Workday, SAP SuccessFactors, or Darwinbox can align redemption reconciliation data with their broader compensation and benefits workflows. Notification summaries can also be surfaced via Slack or Microsoft Teams, giving programme managers real-time visibility into redemption status without logging into a separate portal. Hand-back processing feeds directly into Xoxoday Plum’s reporting layer, giving finance and compliance teams a clear audit trail of every confirmed and rejected redemption. This is critical for organisations operating under audit frameworks such as ISO 27001 or SOC 2 Type II, where proof of transaction integrity and data handling practices is routinely required.

​
Keeping Redemption Programmes Reliable

Unprocessed rejections are one of the most common sources of friction in loyalty programme management. When a member’s redemption is silently declined, it erodes trust and creates unresolved liability on your books. Xoxoday Plum’s hand-back file support closes that gap — ensuring your organisation can respond to rejections promptly, re-queue eligible requests, and maintain an accurate view of outstanding balances. Whether your organisation manages a single frequent flyer integration or a multi-partner loyalty ecosystem, Xoxoday Plum gives your operations team the tooling to stay in sync with every external programme it connects to. Learn more: Xoxoday Plum Help Centre — Points Redemption

Batch Redemption Processing

Learn how Xoxoday Plum handles bulk redemption requests across multiple reward partners in a single payout run.

Loyalty Programme Integrations

Explore how Xoxoday Plum connects with external loyalty ecosystems, frequent flyer programmes, and third-party reward catalogues.