Xoxoday Plum supports automated API-based processing of points requests from CRM platforms such as Salesforce to frequent flyer programs and other external rewards systems, with no manual intervention required.
How Automated Points Processing Works
Xoxoday Plum supports fully automated API-based processing of points requests, enabling seamless transfers between CRM platforms and external rewards programs including frequent flyer schemes. Organisations no longer need to manage manual exports, file uploads, or points reconciliations — the integration handles the complete workflow end to end. Using Xoxoday Plum’s API layer, points data flows from a connected CRM to a destination rewards program either in real time or on a predefined schedule. The API accepts structured requests, validates eligibility, and dispatches points without human intervention. This makes it possible to trigger rewards the moment a qualifying event is recorded in your CRM.A Practical Example: Salesforce to Frequent Flyer
A widely used deployment is a sales incentive programme where Salesforce tracks deal progression and automatically pushes qualifying points to an enrolled frequent flyer programme. When a deal moves to “Closed Won” in Salesforce, the CRM fires an API call to Xoxoday Plum, which processes the points request and credits the recipient’s linked frequent flyer account — typically within seconds. No administrator needs to log in, export a file, or manually approve the transfer. The same pattern applies to loyalty milestones, customer success triggers, or HR recognition events tracked in platforms such as Workday, SAP SuccessFactors, or Darwinbox. Any CRM or HRIS that can make an outbound API call can be connected to Xoxoday Plum.Real-Time and Scheduled Transfer Modes
Xoxoday Plum supports both real-time and scheduled batch transfers. Organisations that prefer consolidated processing can configure transfer windows aligned to daily cycles, weekly summaries, or payroll schedules — giving finance and operations teams predictable reconciliation timelines. Both modes use the same secure API endpoint, so your organisation can switch between them without re-architecting the integration.Security and Compliance
All API transactions run over encrypted channels and are governed by Xoxoday Plum’s enterprise-grade security standards. Xoxoday Plum holds ISO 27001 certification and SOC 2 Type II compliance, ensuring that points data and eligibility information are handled securely at every stage of the automated workflow.Learn more: Xoxoday Plum Help Centre — Points Redemption
Setting Up API Integration for Rewards
Learn how to configure Xoxoday Plum’s API endpoints to connect your CRM or HRIS with your rewards catalogue for automated points issuance.
Connecting Salesforce to Xoxoday Plum
Step-by-step guide to integrating Salesforce with Xoxoday Plum for real-time and scheduled automated points transfers.