Can you recover unspent or erroneous funds from reward...

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Recovering Unspent Funds After a Project Closes

When a rewards campaign or research study ends, budget often remains loaded but unspent. Xoxoday Plum includes a built-in fund recovery mechanism that lets administrators pull back any unused balance from a closed project directly through the Xoxo Link dashboard. This prevents idle budget from sitting locked in inactive campaigns and makes that capital immediately available for reallocation. This is especially relevant in HR workflows integrated with platforms like Workday or Darwinbox, where reward budgets are tied to quarterly performance cycles. Once a cycle closes, admins can recover leftover funds in the same session rather than waiting on a manual reconciliation process at month-end.

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Reversing Erroneous Card Loads

Mistakes happen — a wrong amount gets loaded, a duplicate transaction goes through, or a card is created for a recipient who later leaves a program. Xoxoday Plum handles both scenarios: reversals on unissued Xoxo Link cards that have been generated but not yet delivered, and reversals on already-issued cards that have not been fully redeemed. For example, if a project manager loads ₹5,000 onto 50 Xoxo Link cards for a short-term engagement that is subsequently cancelled before delivery, the full loaded value can be reversed back to the project budget without any recipient-side intervention. If cards have already been delivered but only partially used, Xoxoday Plum can reverse the remaining balance on a per-card basis.

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Fiscal Accountability Built Into the Workflow

Fund reversals and recoveries are tracked with a full audit trail inside Xoxoday Plum, supporting the compliance requirements many enterprise finance teams operate under — including environments aligned to ISO 27001 and SOC 2 Type II standards. Every transaction, correction, and reallocation is logged, giving finance and HR teams a clean record for internal audits or external reporting. Administrators do not need to raise support tickets or wait for backend intervention. The controls are self-serve, available directly within the Xoxo Link project management view, which reduces resolution time and keeps budget cycles on track.

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Reallocation Without Friction

Once funds are recovered, they return to the project wallet immediately and can be redistributed to a new campaign, applied to a different recipient group, or withdrawn entirely. This closed-loop approach means Xoxoday Plum fits naturally into tightly governed procurement environments where every rupee or dollar must be accounted for before a project is formally closed. Learn more: Xoxoday Plum Help Centre — Xoxo Link