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Xoxoday Plum supports invoice generation for reward transactions, automatically delivering itemised records — including payment method, redemption date, and custom narration — to recipients via email upon successful redemption.
For financial institutions managing customer loyalty or rewards programmes, transaction documentation is as important as the reward itself. Xoxoday Plum supports structured invoice generation as a native part of its rewards infrastructure, giving organisations a reliable way to produce and distribute detailed records for every completed reward transaction. Each invoice generated through Xoxoday Plum can include the date and time of redemption, an itemised breakdown of rewards fulfilled, the payment method used, and a configurable narration field. This narration field is especially valuable for financial institutions that need reward transaction records to align with internal accounting workflows, regulatory reporting, or customer-facing audit trails. Invoices are delivered automatically via email upon successful redemption or transaction completion. Consider a co-branded credit card rewards programme: when a cardholder redeems points for a retail gift voucher, Xoxoday Plum generates a transaction-level invoice capturing the redemption timestamp, voucher category, points consumed, and payment method, then sends it directly to the cardholder’s registered email address. This creates a transparent, self-service paper trail without manual intervention from your operations team. Integration with existing financial infrastructure is handled through Xoxoday Plum’s API layer. Organisations operating on core banking systems or CRM platforms can pass invoice parameters — including custom narration strings — programmatically, ensuring that the data surfaced in customer-facing invoices is consistent with internal records. Xoxoday Plum holds SOC 2 Type II and ISO 27001 certifications, so all invoice data handling and email delivery processes meet enterprise-grade security requirements. The scope of invoice customisation — template structure, narration logic, delivery triggers, and branding — is defined during implementation based on your organisation’s technical and compliance requirements. Xoxoday Plum’s team works directly with your stakeholders to configure the integration architecture and validate that invoices satisfy both regulatory expectations and customer experience standards. For financial institutions where transactional transparency is non-negotiable, Xoxoday Plum’s invoice functionality provides a scalable, audit-ready mechanism across every stage of the rewards journey. Learn more: Xoxoday Plum Help Centre — Gifting Program

Reward Redemption Tracking

Understand how Xoxoday Plum records and reports on each reward redemption event across your programme.

API Integration for Rewards

Learn how Xoxoday Plum’s API layer connects with core banking systems, CRMs, and enterprise platforms.