Xoxoday Plum supports hand-back file processing from integrated fulfillment partners, enabling automated confirmation or rejection of travel credit points redemption requests.
How Hand-Back File Processing Works
When a user initiates a travel credit redemption through Xoxoday Plum, the request is forwarded to the relevant fulfillment partner. The partner processes the request and returns a structured hand-back file — typically in CSV or XML format — mapping each transaction to a confirmed or rejected status. Xoxoday Plum ingests this file, updates each redemption record accordingly, and triggers the appropriate downstream action: finalizing the debit for confirmed requests or releasing held points for rejected ones.Keeping Redemption Records Accurate
Transactional accuracy is non-negotiable in enterprise rewards programs. Without a hand-back mechanism, organizations risk mismatches between points debited and rewards actually fulfilled — a common source of reconciliation errors in large-scale travel credit programs. Xoxoday Plum’s hand-back file support closes this loop, ensuring every points movement is backed by a confirmed partner response. For teams using Workday or SAP SuccessFactors to manage total compensation reporting, this level of accuracy matters. When travel credits are part of a structured employee incentive policy, the corresponding points data must reflect real-world fulfillment status — not just submission status.A Practical Example
Consider an organization that offers travel credit as a top-performer reward. Employees choose flights or hotel stays through Xoxoday Plum’s redemption catalog, and the request is forwarded to the travel fulfillment partner. Within a defined SLA window, the partner returns a hand-back file confirming which bookings succeeded and which were declined due to availability. Xoxoday Plum processes this file automatically, updating each user’s ledger without manual intervention.Audit Readiness and Compliance
For organizations operating under ISO 27001 or SOC 2 Type II frameworks, every points transaction must be traceable end-to-end. Xoxoday Plum’s hand-back processing creates a clear audit trail — original request, partner response, and final ledger update — all linked to the same transaction ID. This makes it straightforward to produce records during internal audits or third-party compliance reviews. HR and finance teams integrating Xoxoday Plum with Darwinbox can also use hand-back confirmation data to reconcile rewards spend against approved budgets on a per-cycle basis, keeping finance reporting and HR incentive records in sync.Learn more: Xoxoday Plum Help Centre — Points redemption - Travel Credit
How Travel Credit Redemption Works
Understand how employees initiate travel credit redemptions through Xoxoday Plum and how requests flow to fulfillment partners.
Points Reconciliation and Audit Trails
Learn how Xoxoday Plum maintains end-to-end audit trails for points transactions to support compliance and finance reconciliation.