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Xoxoday Plum automatically processes hand-back files from frequent flyer and external reward programs via APIs, delivering real-time reconciliation and account updates directly into your connected CRM or rewards platform.
Xoxoday Plum supports automated ingestion and processing of hand-back files from frequent flyer programs and affiliated loyalty ecosystems through a native API integration layer. When a redemption event occurs on a partner platform, the corresponding hand-back file is automatically picked up, validated, and reconciled — no manual file downloads, formatting, or uploads required.

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How API-Driven Hand-Back Processing Works

When a participant redeems points through a frequent flyer network, the partner system generates a hand-back file containing transaction details, redemption confirmations, and status codes. Xoxoday Plum’s API layer ingests these files on a scheduled or event-triggered basis, parses the structured data, and pushes reconciled records back into the connected CRM or rewards platform. This removes the operational overhead that typically burdens reward operations teams managing high transaction volumes across multiple partner programmes.

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CRM and HRMS Synchronisation

Xoxoday Plum integrates with enterprise systems including Salesforce, SAP SuccessFactors, Darwinbox, and Workday. Once a hand-back file is processed, updated redemption statuses, point balances, and transaction logs are written directly into the connected system of record. Your reward administrators work from a single source of truth rather than reconciling data across disconnected spreadsheets or portals.

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A Practical Example

Consider a financial services organisation that issues co-branded credit cards with frequent flyer mile accrual. When a cardholder redeems miles through the airline’s portal, the airline generates a hand-back file confirming the redemption. Xoxoday Plum’s API integration automatically processes that file, updates the participant’s reward account in the CRM, and logs the transaction in the reporting dashboard — all within a single automated workflow that requires no human intervention. This same pattern applies to multi-brand retail loyalty schemes, insurance renewal rewards, and employee milestone programmes that span more than one reward ecosystem.

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Reporting Accuracy and Audit Readiness

Because reconciliation happens at the API level, Xoxoday Plum maintains a complete, timestamped audit trail of every hand-back transaction. Finance and compliance teams can access accurate redemption records at any point without chasing data from partner systems. Xoxoday Plum is ISO 27001 certified and SOC 2 Type II compliant, so all data exchanged through these API pipelines meets enterprise security and data-handling standards. Organisations with high-frequency loyalty activity — airlines, banks, large retailers — benefit most directly: the automated feedback loop means your CRM reflects real-world redemption state within minutes rather than days. Learn more: Xoxoday Plum Help Centre — Points Redemption

API Integration for Reward Systems

Learn how Xoxoday Plum connects with external loyalty platforms, CRMs, and HRMS tools via REST APIs to automate reward workflows end to end.

Points Reconciliation and Reporting

Understand how Xoxoday Plum tracks, reconciles, and reports on point issuance and redemption across all connected reward programmes.