Xoxoday Plum handles hotel reward redemptions across rooms and F&B touchpoints in real time, debiting points from the central loyalty ledger instantly and making every transaction visible in both member and admin views.
Rooms and Stays
Guests can redeem loyalty points for room nights, packages, or upgrades at the moment of booking — through a hotel’s website, booking engine, or mobile app. When a member selects pay-with-points or a points-plus-cash combination, Xoxoday Plum’s loyalty engine checks eligibility and available balance in real time, confirms the redemption, and passes a discount or settlement line directly to the property management system as part of the reservation record. At check-in or check-out, front office staff can pull up a member’s profile and live balance from the same system. Xoxoday Plum either applies a points-based discount via the PMS integration or redeems a pre-issued voucher — validated by QR code or alphanumeric code — and posts the corresponding points debit to the folio. This keeps the front desk workflow fast and eliminates manual reconciliation at the end of a shift.F&B and On-Property Spend
For restaurants, bars, spas, and other on-property outlets, Xoxoday Plum supports two redemption modes. In the first, a member redeems points in the loyalty app or web portal for a specific F&B or spa voucher — a fixed-value credit, a percentage discount, or a set-menu offer — and receives a code or QR that outlet staff validate through the merchant or staff portal. The moment staff validate the code, the voucher is marked used and points are debited automatically. In the second mode, outlet staff look up the member directly, verify the available balance, and apply points against the live bill in full or partially. Xoxoday Plum authorises the transaction in real time and records it for outlet-level reporting and settlement, so finance teams always have a clean, itemised view of what was redeemed, where, and when.Program Rules and Audit Integrity
Every redemption — whether at the front desk, a restaurant POS, or the booking engine — is governed by the program rules configured in Xoxoday Plum: eligibility criteria, redemption caps, tier restrictions, and validity windows. The central points ledger updates instantly after each transaction, so members never see stale balances and staff never over-redeem against an expired or exhausted account. Xoxoday Plum’s loyalty infrastructure is SOC 2 Type II certified, meaning all redemption transactions are logged in a tamper-evident audit trail accessible to both property administrators and members. For hotel groups running multi-property programmes, this consistent, auditable layer is what makes cross-property redemptions operationally viable at scale. Learn more: Xoxoday Plum Help Centre — Redemption & Reward ExperienceSetting Redemption Rules and Eligibility
Configure caps, tier restrictions, validity windows, and eligibility criteria that govern every redemption across your loyalty programme.
Member Points Balance and Transaction History
Understand how members view their live balance, past earnings, and redemption history across the member portal and mobile app.