Xoxoday Plum records every offer redemption event end-to-end — capturing offer ID, partner, timestamp, channel, member tier, redemption status, and validation method — and makes this data available through live dashboards and exportable reports, aligned to data-minimisation and privacy standards.
Complete Offer Redemption Tracking
When a member redeems an offer through Xoxoday Plum, the platform captures a structured redemption record at the moment of the transaction. This record includes the offer ID, the partner associated with the offer, the timestamp of the event, and the channel or location where the redemption occurred. No redemption event goes unlogged. Each record also carries contextual identifiers that make the data operationally useful. The member’s tier or segment token is captured alongside the redemption status — whether the event resolved as successful, pending, or failed — and the validation method used, such as a one-time code or PIN. This level of granularity means administrators always have a precise, auditable trail for every offer lifecycle.Accessible Through Dashboards and Reports
Xoxoday Plum surfaces redemption data in real time through its administrative dashboards. Programme managers can filter by offer, partner, date range, channel, or member segment to answer operational questions quickly — without waiting for a manual data pull. For deeper analysis or handoff to finance and compliance teams, the data is exportable in standard formats compatible with tools like SAP SuccessFactors and Workday reporting workflows. The export layer respects agreed data-minimisation principles. Fields surfaced in reports are scoped to what is necessary for the stated reporting purpose, ensuring that downstream data handling remains consistent with privacy commitments and regulatory requirements.Built for Compliance and Audit Readiness
Xoxoday Plum’s redemption tracking architecture is designed to support audit requirements without custom instrumentation. Because every event is captured with a consistent schema — offer ID, partner, timestamp, validation method, and status — compliance teams can reconstruct the full history of any offer or member interaction from the system of record alone. This removes the dependency on side-channel logs or manual reconciliation. For programmes operating under structured oversight frameworks, Xoxoday Plum’s data practices align with standards including ISO 27001 and SOC 2 Type II controls. Redemption data is retained and accessible for the agreed reporting period, giving administrators confidence that audit queries can be answered from a single, authoritative source.Example: Validating a Partner Offer Redemption
Consider a member redeeming a fuel discount offer from a partner. Xoxoday Plum records the offer ID tied to that specific promotion, the partner entity, the exact timestamp, the in-store channel, the member’s loyalty tier token, and whether the PIN validation succeeded. Programme administrators can pull this record immediately from the dashboard or include it in a monthly reconciliation export sent to finance stakeholders — all without any manual logging step. Learn more: Xoxoday Plum Help Centre — GeneralReporting and Analytics in Xoxoday Plum
Explore how Xoxoday Plum’s dashboards and export tools give programme managers real-time visibility into rewards activity and member engagement.
Data Privacy and Compliance Standards
Learn how Xoxoday Plum handles data minimisation, retention, and compliance alignment across ISO 27001 and SOC 2 Type II frameworks.