Can loyalty point redemptions be restricted by account tier?

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Tier-Based Redemption Controls in Xoxoday Plum

Xoxoday Plum gives program administrators granular control over how loyalty points are redeemed across different account types. Rather than applying a single redemption policy to all users, you can define separate rules for each customer group or tier — ensuring your loyalty program rewards the right behaviors at the right level. This is particularly useful for multi-tier structures such as Silver, Gold, and Platinum programs. A Silver-tier member might be capped at redeeming 500 points per transaction, while a Platinum-tier member has no per-transaction limit and gains access to an exclusive catalog of premium rewards. Xoxoday Plum makes this configuration available directly in the admin dashboard without requiring developer involvement.

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Per-Transaction Thresholds and Catalog Access Restrictions

Two distinct controls are available at the customer group level. The first is a maximum redemption threshold per transaction, which caps the number of points a user can spend in a single order. The second is tier-based catalog access, which restricts which reward options are visible or redeemable depending on a user’s loyalty status. These controls work in combination. A user can be both capped in transaction volume and limited to a specific subset of the rewards catalog, giving program managers full flexibility to design differentiated redemption experiences across tiers.

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Aligning Redemption Rules with Your Loyalty Strategy

Redemption restrictions are not just a compliance mechanism — they are a core loyalty design tool. By gating access to premium rewards until users reach higher tiers, Xoxoday Plum helps drive the engagement behaviors that move customers or employees up the loyalty ladder. For organizations running employee recognition programs integrated with HR platforms like Workday, SAP SuccessFactors, or Darwinbox, Xoxoday Plum syncs account tier data so that redemption eligibility always reflects the most current user profile. This eliminates manual tier management and ensures rules are enforced automatically at the point of redemption.

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Configuring Tier Rules in the Admin Panel

Administrators configure redemption limits within the customer group settings in Xoxoday Plum. Each group carries its own threshold values and catalog visibility rules. Changes apply immediately and take effect on the next redemption attempt by any member of that group. Program managers can audit redemption activity per tier using built-in reporting, allowing them to assess whether current limits are driving the intended engagement outcomes and refine rules as the program scales. Learn more: Xoxoday Plum Help Centre — Gifting program