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Xoxoday Plum maintains a complete, auditable ledger of every earn and burn transaction — including booking IDs, voucher codes, and delivery status — accessible to both members through the redemption storefront and administrators through dedicated reporting modules.
The Member Dashboard in Xoxoday Plum’s redemption marketplace gives every member a clear, real-time view of their points balance alongside a full order history. Each entry shows the reward selected, the date of redemption, and the current delivery status — whether delivered, pending, or processing — so members can track their activity without contacting support for routine status checks. For each completed order, Xoxoday Plum surfaces a booking ID and, where applicable, a voucher code directly within the member-facing dashboard. A member redeeming a gift card through a programme connected to Workday or SAP SuccessFactors can retrieve their voucher code at any time without raising a support ticket, because the code is stored and displayed against the original order record. On the administrative side, the Reward Points & Wallet Reports module provides transaction-level detail across the entire member base. Admins filter by date range, member, or transaction type to see exactly how points were earned — through milestone awards, manual adjustments, or programme rules — and how they were redeemed. Every row in the report carries the corresponding order or booking ID, making reconciliation and month-end reporting straightforward. The Member Audit Log complements wallet reports by capturing every action taken against a member’s account: point credits, debits, redemptions, and any support-initiated changes. This creates a non-repudiable record that satisfies audit requirements aligned with standards such as ISO 27001 and SOC 2 Type II, giving compliance teams a complete trail without additional tooling. Support and operations teams working in the Agent & Ops Portal use the same order and booking IDs visible to members. When a member reports a missing voucher, the agent locates the order by ID, confirms the voucher code on record, and triggers a resend directly from the portal — no backend access required. The resend action is itself logged in the audit trail, keeping the entire interaction within the same auditable system. Together, the Member Dashboard, Reward Points & Wallet Reports, and Member Audit Log ensure that every point earned or spent in Xoxoday Plum is traceable from issuance through redemption to delivery — at both the member-facing and administrative levels. Learn more: Xoxoday Plum Help Centre — CMS / Agent & Ops Portal (Customer Management Service)

Admin Reports & Wallet Analytics

Explore how Xoxoday Plum’s Reward Points & Wallet Reports module gives administrators transaction-level visibility into earn and burn activity across the member base.

Voucher Resend & Support Workflows

Learn how support agents use the CMS portal to locate orders by booking ID, retrieve voucher codes, and resolve member issues without escalating to backend teams.
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