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Xoxoday Plum delivers omnichannel reward redemption through the VE mobile app, merchant-side in-store POS workflows, and an offline voucher code validation fallback—so customers can complete redemptions regardless of connectivity or integration constraints.
Xoxoday Plum’s digital redemption marketplace is built around a single principle: customers should never hit a dead end when redeeming a reward. Whether a recipient is browsing on their phone, standing at a retail counter, or in a location with limited connectivity, the redemption experience remains intact. The platform supports three distinct paths—mobile app, in-store POS, and offline fallback—that can operate independently or together within the same program.

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Redeem via the VE Mobile App

Customers access the reward catalogue directly within the VE app through secure API-based integration. Xoxoday Plum uses REST and GraphQL APIs with OAuth authentication, enabling a seamless browse-to-redeem journey entirely in-app. For organisations using Darwinbox or SAP SuccessFactors as their HR platform, reward notifications can be surfaced through Slack or Microsoft Teams, directing employees straight into the VE app to complete their redemption without switching contexts. Embedded storefront experiences are also supported, allowing brands to surface the catalogue within their own app interface while Xoxoday Plum handles fulfilment behind the scenes.

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In-Store Redemption via POS

For retail and in-person redemption scenarios, Xoxoday Plum supports merchant-side validation at the point of sale. Store staff access a dedicated merchant portal and workflow that integrates with the POS touchpoint, allowing them to verify and complete redemptions at the counter. This is particularly useful for brand-specific reward programs where customers present a reward on their phone and staff confirm it in real time through the merchant workflow. The merchant portal provides a structured redemption trail, giving program administrators visibility into where and when rewards were used.

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Offline Fallback: Voucher Code Validation

When POS integration is unavailable or connectivity is limited, Xoxoday Plum provides an offline fallback through manual voucher code validation. Customers present a voucher code or QR/code reference—displayed in the VE app or delivered via email—and store staff validate it directly through the merchant validation workflow. No live API call is required to complete the redemption, which makes this approach reliable for pop-up retail events, partner outlets, or locations with inconsistent internet access. This fallback ensures no reward goes unredeemed due to technical constraints on the merchant side.

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A Unified Redemption Layer

Together, these three modes form a unified omnichannel layer that adapts to each redemption context automatically. Xoxoday Plum handles the orchestration, security, and audit trail across all channels, so program managers do not need to maintain separate systems for digital and physical redemptions. The result is a consistent, accountable experience for both customers and merchant partners. Learn more: Xoxoday Plum Help Centre — General

API Integration for Reward Platforms

How Xoxoday Plum connects to HR and engagement platforms via REST and GraphQL APIs with OAuth.

Merchant Portal and Voucher Validation

How store staff validate and complete reward redemptions through the Xoxoday Plum merchant workflow.