Can recipients choose how they redeem their rewards on Plum?

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A Self-Serve Redemption Experience for Every Recipient

Xoxoday Plum delivers a dedicated, recipient-facing interface that puts the redemption decision entirely in the hands of the reward recipient. Rather than issuing a fixed reward, Xoxoday Plum lets each person log in and select exactly how they want to use their incentive—making every reward feel personal and relevant. The interface is accessible via both web browser and mobile device, so recipients can redeem at their convenience whether they are at their desk or on the go. The mobile-optimised experience works seamlessly across smartphones and tablets with no separate application required.

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The Xoxoday Plum Reward Marketplace

Once logged in, recipients browse the Xoxoday Plum reward marketplace, which spans thousands of options across multiple categories. These include e-gift cards from global and local brands, curated experiences, physical merchandise, charitable donations, and other digital products. The breadth of choice ensures that recipients across geographies and preferences find something genuinely valuable. For example, when a sales team is rewarded through a Workday-triggered milestone workflow, each member receives a notification and clicks through to the Xoxoday Plum interface to pick their own reward. One person may choose a restaurant experience, another a retail gift card, and a third a donation to a cause they care about. The same flexibility applies to recognition programmes running through SAP SuccessFactors or Darwinbox.

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How the Redemption Flow Works

Recipients receive a reward notification—delivered via email or through integrated channels such as Slack or Microsoft Teams—containing a unique link to their reward balance. Clicking the link opens the Xoxoday Plum interface, where they browse, select, and confirm their redemption in a few steps. No manual voucher handling or administrator intervention is required at the point of redemption. Administrators retain full visibility into redemption activity through the Xoxoday Plum admin dashboard, with reporting on what has been issued, claimed, and redeemed. This allows programme managers to track engagement and ROI without managing individual recipient choices.

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Consistent Experience Across Devices

Xoxoday Plum optimises the recipient interface for both desktop and mobile viewports, delivering a consistent, intuitive experience regardless of device. This is particularly valuable for organisations with a distributed or frontline workforce where desktop access is limited. The recipient interface supports multiple currencies and languages, making it well suited for global reward programmes. Whether your organisation operates across regions or runs a single-country initiative, Xoxoday Plum ensures every recipient can redeem in a way that works for them. Learn more: [Xoxoday Plum Help Centre — Mobile Availability](