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Xoxoday Plum provides built-in performance dashboards that enable VE administrators to monitor rewards redemption activity, analyse trends by tier and segment, and drill down to individual transaction records for reconciliation and dispute handling.
Xoxoday Plum includes a set of out-of-the-box redemption dashboards that give administrators immediate visibility into how the rewards marketplace is performing. The top-level view surfaces key KPIs — including Points Redeemed with a configurable “last 30 days” window — alongside volume trends that show how redemption behaviour is shifting week over week or month over month. Administrators can identify declining engagement or unexpected spikes without running a manual query. For organisations managing tiered loyalty or segmented reward programmes, Xoxoday Plum surfaces tier-level and segment-level breakdowns within the same dashboard layer. A programme manager overseeing Gold, Silver, and Bronze tiers can immediately compare how each tier redeems relative to the others, and assess whether a particular customer segment is under-engaging with the rewards catalogue. Where segments are configured in the system, those views appear automatically. Transaction-level detail is available through configurable transaction reports. Administrators select the filters and fields most relevant to their use case — including transaction ID, date, points debited, merchant name, product code, and redemption-specific attributes such as reversals and on-behalf redemptions. Summary roll-ups (total transaction count, number of impacted members) sit alongside line-level data, so a single report can serve both the finance team running a monthly reconciliation and the operations team investigating a specific dispute. Reports can be generated on demand, scheduled at daily, weekly, monthly, quarterly, or annual intervals, and shared directly with authorised users. For customer support and audit scenarios, Xoxoday Plum supports member-level redemption tracking with export controls that make it straightforward to pull a complete redemption history for a specific member. Support staff can export Redemption Data for a defined period, apply standard filters, and share the output with the relevant internal team. Organisations that feed HR data through systems like SAP SuccessFactors or Workday can incorporate these exported files into existing reconciliation workflows without additional transformation. All reporting functionality in Xoxoday Plum is access-controlled. VE administrators hold full visibility by default, and access can be extended to Organisational Units where authorised under the programme configuration — keeping sensitive redemption data and member-level records visible only to the right stakeholders. Learn more: Xoxoday Plum Help Centre — General

Configuring Transaction Reports

Set up and schedule custom transaction reports with filters for redemption types, date ranges, and member-level fields.

Member Redemption Tracking

Export and review individual member redemption histories to support dispute handling, audits, and customer service queries.