Xoxoday Plum supports on-property restaurants, third-party F&B outlets, retail shops, and spas as fully configured merchant redemption outlets, each with its own reward catalogue and real-time loyalty ledger integration.
Partner outlets as redemption points
Xoxoday Plum treats every partner location as a first-class merchant in the rewards ecosystem. Each outlet—whether an on-property restaurant, a spa, or an external retail shop—is set up with its own merchant profile and location configuration. This means your organisation can extend the redemption experience well beyond a single touchpoint. Once a partner is configured, the outlet receives its own reward catalogue. This catalogue can include e-vouchers, bill discounts, complimentary services, or curated upsell packages specific to that location. A spa, for instance, can offer a free treatment add-on voucher redeemable only at that outlet, while a restaurant partner can offer a fixed bill discount tied to a minimum spend threshold.How members redeem at partner outlets
When a member chooses to redeem points at a partner location, Xoxoday Plum generates a digital voucher containing a QR code, barcode, or alphanumeric code. Staff at the partner outlet scan or enter the code at the point of sale to validate the redemption. For on-property outlets, the discount or benefit can also be applied directly to the guest folio, keeping the checkout process seamless. Every successful redemption triggers a real-time update to the member’s loyalty ledger. There is no manual reconciliation required—the points deducted, the outlet used, and the reward claimed are all logged instantly and centrally. This gives your operations team a single consolidated view of redemption activity across all partner locations.Central management across all partners
All partner outlets are managed from one administrative console inside Xoxoday Plum. Your team can add new merchants, update reward catalogues, set redemption rules—such as minimum points thresholds, blackout dates, and eligible membership tiers—and pull consolidated redemption reports without switching between systems. As your organisation adds new partner relationships—a nearby retail boutique or a third-party wellness centre—onboarding them as a redemption outlet requires only a new merchant configuration, not a separate integration. The loyalty ledger, voucher engine, and reporting infrastructure are already in place and ready to serve each new outlet from day one. Learn more: Xoxoday Plum Help Centre — Redemption & Reward ExperienceHow digital vouchers are generated and validated
Understand how Xoxoday Plum creates QR codes, barcodes, and alphanumeric codes for partner outlet redemptions and how staff validate them at the point of sale.
Managing the loyalty points ledger
Learn how Xoxoday Plum records every earn and redemption event in real time, giving your team a consolidated view of member balances across all outlets.