Xoxoday transitions accounts from the implementation team to a dedicated Customer Success Manager (CSM) and Key Account Manager through a documented, overlapping handover process—including a client introduction meeting post go-live—so no project context is lost between teams.
How Xoxoday Handles the Post-Implementation Transition
Xoxoday’s implementation team and your long-term account team are separate functions, each optimised for their stage of the engagement. Once your platform goes live, account ownership shifts to a dedicated Customer Success Manager, a Key Account Manager, and Xoxoday’s Production Support team. This handover is not a last-minute hand-off. Every solution configured during implementation—whether that includes integrations with systems like Workday, SAP SuccessFactors, or Darwinbox—is fully documented before the transition begins. That documentation, along with complete project context, is shared with the incoming CSM during structured internal handover meetings.The Overlap Period
Xoxoday builds in a deliberate overlapping period where the Implementation Manager and the incoming CSM jointly oversee your account. This means the CSM is actively working alongside the team that built your setup, not simply reading notes about it. For organisations running integrations with tools such as Slack or MS Teams for reward notifications, this overlap ensures those workflows are understood end-to-end before full handover. After the go-live milestone, Xoxoday organises a client-facing introduction meeting to formally introduce your new account team. This session ensures your stakeholders know who to contact and that all project context has been communicated clearly.Training and Knowledge Transfer
Xoxoday’s implementation team conducts two to three dedicated training sessions for platform administrators and one to two sessions for end users before transitioning out. These sessions are supplemented with detailed user guides and how-to videos tailored to your configuration. Ongoing support does not end when the implementation team steps back. Your team retains continuous access to Xoxoday’s help centre, training resources, and chat support—so platform questions can be resolved quickly regardless of what was configured during the original build.What This Means in Practice
If your organisation integrated Xoxoday with an HRMS like Darwinbox and configured automated milestone rewards, the CSM assigned to your account will know that workflow from the documentation handover and the overlap period—not from a discovery call after go-live. The structured transition process is designed so that the quality of support does not dip at the moment it matters most: the first weeks of live use. Learn more: Xoxoday Help Centre — ImplementationWhat does Xoxoday's implementation process look like?
Understand the end-to-end steps Xoxoday follows from kickoff to go-live, including timelines and key milestones.
What ongoing support does Xoxoday provide after launch?
Learn how Xoxoday’s Customer Success and Production Support teams operate after your platform is live.