Xoxoday provides end-to-end implementation support including a dedicated Customer Success Manager, structured admin and end-user training, a 30–45 day hypercare period, and periodic programme reviews to sustain adoption and maximise ROI.
Dedicated Customer Success from Day One
Xoxoday assigns a Customer Success Manager (CSM) to every customer from the start of implementation. The CSM oversees strategic performance, monitors progress against agreed KPIs, and ensures the programme delivers measurable business value. Monthly, quarterly, and annual reviews are built into the engagement model to track outcomes and refine strategies as your organisation evolves. Because Xoxoday operates as a fully managed SaaS solution, deployment and ongoing maintenance are handled entirely by Xoxoday’s Professional Services and Engineering teams. Your IT function does not need to manage infrastructure patches, version upgrades, or backend configurations.Structured Training for Admins and End Users
Admin training typically spans 2–3 sessions covering platform navigation, user management, reporting, integrations, and troubleshooting. For organisations connecting Xoxoday with Workday, SAP SuccessFactors, or Darwinbox, integration-specific guidance is included in these sessions to ensure a smooth technical handoff. End users receive 1–2 focused sessions introducing reward redemption, recognition workflows, and core platform features. Keeping end-user training concise and role-specific improves completion rates and accelerates time to first engagement.Onboarding Resources and Launch Kits
Beyond live training, Xoxoday provides a comprehensive library of self-serve onboarding materials: a searchable help centre, on-demand video tutorials, user guides, launch kits, best-practice playbooks, and engagement calendars. Organisations deploying Xoxoday alongside Slack or Microsoft Teams receive channel announcement templates and manager toolkits designed to generate visible programme momentum from the first week.Hypercare: Intensive Post-Launch Support
For the first 30–45 days after go-live, Xoxoday activates a hypercare period — a structured intensive support window where your CSM, Onboarding Manager, and Production Support team maintain close contact with your administrators. This phase is designed to surface adoption gaps quickly, resolve configuration questions, and stabilise usage before the engagement transitions to steady-state support.Long-Term Engagement and Continuous Improvement
After hypercare, a formal handover process ensures continuity with your assigned CSM and Key Account Manager. Xoxoday conducts periodic strategic business reviews to reassess programme goals and align the platform roadmap with your organisation’s priorities. CSMs actively collect feedback from administrators and relay it to Xoxoday’s Product and Engineering teams, giving your organisation direct input into future feature development and roadmap planning.Learn more: Xoxoday Help Centre — Implementation
Customer Success Manager Role
Understand how Xoxoday’s CSM model drives strategic programme performance, KPI tracking, and long-term ROI for your organisation.
Hypercare and Post-Launch Support
Learn what happens during Xoxoday’s 30–45 day hypercare window and how intensive post-launch support accelerates adoption.