Xoxoday delivers all implementation, customer support, and customer success management through its own internal teams, with no third-party vendors or contractors involved at any stage of your engagement.
Fully In-House, End to End
When your organisation partners with Xoxoday, every person you interact with — from the engineer configuring your environment to the analyst reviewing your program performance — is a full-time Xoxoday team member. There is no outsourcing, no subcontracting, and no handoffs to external agencies. This gives you a single accountable partner from day one. This structure ensures that the people supporting your rollout have deep, direct knowledge of Xoxoday’s product roadmap, data architecture, and integration capabilities.Structured Implementation by Xoxoday’s Professional Services Team
Xoxoday’s professional services team owns the implementation process entirely. Onboarding begins with a structured discovery phase where Xoxoday’s engineers map your existing tech stack — including HR systems like Workday, SAP SuccessFactors, or Darwinbox — and define the configuration required to fit your workflows. Platform setup, data mapping, SSO configuration, and user provisioning are all executed internally. If your organisation uses communication tools like Slack or Microsoft Teams for recognition notifications, Xoxoday’s team handles those integrations directly, without involving third-party implementation consultants.24/7 In-House Customer Support
Xoxoday provides round-the-clock customer support via chat and email, staffed entirely by internal support agents. Escalation paths are managed within Xoxoday’s own systems, which means issues reach the right engineering or product team without the delays introduced by intermediary support vendors. Alongside live support, Xoxoday maintains an extensive self-service library — help centre articles, step-by-step configuration guides, and video tutorials — so your team can resolve common questions independently at any hour.Dedicated Customer Success Management
Every customer is assigned a dedicated Customer Success Manager (CSM) from Xoxoday’s internal team. The CSM works alongside your programme stakeholders to drive adoption, surface usage insights, and align Xoxoday’s capabilities with your evolving business goals. Engagement follows a structured cadence: monthly check-ins for operational reviews, quarterly business reviews tied to programme KPIs, and annual strategic planning sessions. Reporting, roadmap input, and success benchmarking are all handled collaboratively between your team and Xoxoday’s CSM — no external consultants or account management agencies in the loop. This in-house model means continuity. The CSM who onboards your organisation understands your configuration, your team structure, and your programme history — and that institutional knowledge stays within Xoxoday. Learn more: Xoxoday Help Centre — ImplementationWhat does the Xoxoday onboarding process look like?
A step-by-step overview of how Xoxoday structures discovery, configuration, and go-live for new customers.
Which HR and payroll systems does Xoxoday integrate with?
Xoxoday supports native integrations with Workday, SAP SuccessFactors, Darwinbox, and other leading HRMS platforms.