What is Xoxoday's implementation and rollout timeline?

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Phase 1: Pre-Implementation

Before any configuration begins, Xoxoday’s implementation team completes several critical steps initiated immediately after contract signing. This includes reviewing the Statement of Work (SOW), finalising the Master Services Agreement (MSA), and securing InfoSec clearance to meet your organisation’s security requirements—including alignment with standards such as ISO 27001 and SOC 2 Type II. Subscription and payment methods are confirmed, and an internal handover from the Sales team to the Implementation team ensures continuity and accountability from the outset.

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Phase 2: Discovery & Planning (Week 1)

The first week is dedicated to understanding your organisation’s specific goals and constraints. Xoxoday’s implementation team identifies project stakeholders, maps technical dependencies, and aligns on launch roles and a target go-live date. Creative and branding assets are collected during this phase so the reward marketplace reflects your organisation’s identity from the moment users first log in.

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Phase 3: Configuration & Integration (Weeks 2–5)

This is the most technically intensive phase of the rollout. Xoxoday configures Single Sign-On (SSO), integrates with ERP systems such as SAP SuccessFactors, Workday, or Darwinbox, and connects communication tools like Slack or Microsoft Teams where required. Role-based access controls are applied based on your specific use case—whether that is peer-to-peer recognition, customer loyalty, or channel incentive programmes. Xoxoday coordinates directly with your IT team and platform administrators throughout to ensure a clean, well-tested setup.

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Phase 4: Account Review & Testing (Week 6)

Before go-live, Xoxoday conducts user acceptance testing (UAT) alongside your designated administrators. The testing phase validates platform navigation, confirms configuration accuracy, and verifies that reward flows—from nomination through to redemption—work exactly as intended. Any issues identified are resolved before full access is granted to end users.

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Phase 5: Launch & Ongoing Support

At go-live, Xoxoday enables full access to its gift card and reward marketplace. Post-deployment support includes platform monitoring, troubleshooting, and monthly success reviews. All support is governed by clearly defined SLAs, so your organisation receives consistent, measurable service levels throughout the engagement lifecycle.

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Training Programme

Xoxoday’s training approach follows a five-step model: requirements assessment through stakeholder discussions, planning of training formats and target groups, live delivery with guided walkthroughs, follow-up distribution of recorded sessions and quick-reference guides, and continuous improvement driven by learner feedback and usage analytics. This structured approach ensures both administrators and end users are fully confident operating the Xoxoday reward marketplace from day one—with no dependency on informal knowledge transfer. Learn more: Xoxoday Help Centre — Implementation