Xoxoday staffs every implementation with five dedicated roles — Implementation Expert, Project Manager, Solutions Manager, Product Sponsor, and Executive Sponsor — then transitions your organisation to a Customer Success Manager and Production Support team through a structured 1–2 month handover period.
Your implementation team
From day one, Xoxoday assigns a structured team built to cover every dimension of a successful rollout. The Implementation Expert handles technical configuration, workflow setup, and integration with systems such as Workday, SAP SuccessFactors, or Darwinbox. The Project Manager owns timelines, milestone tracking, and cross-functional coordination so nothing slips between teams. The Solutions Manager sits at the intersection of business requirements and product capability. When your HR team needs nomination workflows to mirror an existing approval chain, or your IT team requires SSO to align with an Azure AD policy, the Solutions Manager translates those needs into Xoxoday configuration. The Product Sponsor ensures the build stays true to the product roadmap, while the Executive Sponsor provides strategic oversight and escalation authority for decisions that cross business units.How long does implementation take?
Xoxoday implementations typically run 4 to 24 weeks, depending on organisational readiness and project complexity. A mid-market organisation deploying Xoxoday Empuls with Slack and MS Teams notifications and a single SSO provider sits toward the shorter end. An enterprise rollout spanning multiple geographies, a Workday HRIS integration, and custom reward catalogues across business units sits toward the longer end. The go-live date is set collaboratively based on your data readiness, IT availability for integrations, and stakeholder sign-off cadence — not a fixed vendor schedule.What changes after go-live?
Once Xoxoday is live in production, day-to-day ownership shifts to three roles. Your Customer Success Manager (CSM) becomes your primary relationship contact, responsible for adoption reviews, feature guidance, and aligning Xoxoday’s roadmap to your evolving programme goals. The Key Account Manager handles commercial and strategic conversations. The Production Support team manages technical issues, SLA-backed incident resolution, and platform health. The handover is not a hard cutover. Xoxoday runs a 1–2 month transition period during which the implementation team and post-launch team operate jointly. This window covers knowledge transfer, user acceptance testing sign-off, and any outstanding configuration refinements. Your organisation never faces a gap in context or accountability. Xoxoday’s security posture — ISO 27001 and SOC 2 Type II certified — applies across both phases, so compliance continuity is maintained through the transition without additional audit steps on your side. Learn more: Xoxoday Help Centre — ImplementationImplementation timeline and project phases
Understand how Xoxoday structures go-live milestones across 4–24 week engagements, from kickoff to production handover.
Customer Success and post-launch support
Learn how Xoxoday’s CSM, Key Account Manager, and Production Support team manage your programme after go-live.