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Xoxoday provides structured administrator and operations-team training as part of every implementation engagement, delivered remotely or on-site by a dedicated project manager and implementation consultant.
Xoxoday structures implementation training around the roles that will own the platform day-to-day. Administrator training covers the full configuration of the Xoxoday platform — setting up reward programmes, managing user hierarchies, defining approval workflows, and configuring redemption catalogues. Operations-team training focuses on the transactional workflows your teams run regularly, from issuing rewards and managing budgets to pulling reports and handling end-user queries. Training is delivered by a dedicated project manager and implementation consultant assigned to your engagement from kickoff. For organisations connecting Xoxoday to systems such as Workday, SAP SuccessFactors, or Darwinbox, a solution architect joins the relevant sessions to walk teams through integration workflows, data sync schedules, and error-handling procedures. A typical programme runs across four structured phases. Configuration workshops begin early in the implementation cycle so administrators can make informed decisions before data migration or system connections start. UAT walkthroughs guide your team through testing real-world scenarios — for example, verifying that a manager in MS Teams can nominate a peer for a reward and that the transaction appears correctly in your HRIS. Go-live readiness sessions then confirm that administrators can independently handle day-one tasks such as bulk uploads, catalogue adjustments, and approval escalations. Once go-live is confirmed, training closes with a formal handover to the Xoxoday customer success team. This session introduces your administrators to their ongoing support contacts, documents configuration decisions made during implementation, and establishes a cadence for the first 90 days of production use. Knowledge stays within your organisation rather than residing solely with the implementation team. Xoxoday delivers training remotely via video conferencing by default, with on-site delivery available for organisations that require in-person sessions or have security policies restricting remote system access. Session recordings and materials are shared after each workshop so your team can onboard new administrators independently. For organisations with complex integration requirements — for instance, surfacing Xoxoday recognition moments inside Slack or routing reward approvals through an existing procurement workflow — solution architects provide supplementary technical training that extends beyond the standard administrator scope. Learn more: Xoxoday Help Centre — General

How does Xoxoday's implementation process work?

An overview of Xoxoday’s end-to-end implementation methodology, from kickoff and discovery through configuration, UAT, and go-live.

What ongoing support does Xoxoday provide after go-live?

Learn how Xoxoday’s customer success team supports administrators after implementation, including review cadences and escalation paths.