Xoxoday is designed for fully independent operation post-implementation, empowering HR teams and program owners to manage every aspect of Xoxoday through an intuitive admin interface without requiring ongoing vendor involvement.
Running Xoxoday After Go-Live
Once implementation is complete, your organisation takes full ownership of day-to-day operations. Xoxoday’s admin dashboard gives HR teams and program managers direct control over users, budget allocations, reward catalogues, and reporting — no support ticket needed for routine tasks. Xoxoday is built around a self-service (DIY) model. Program owners can onboard new employees, adjust recognition budgets at a department level, update reward rules, and generate utilisation reports entirely on their own. If your organisation integrates Xoxoday with Workday or Darwinbox for employee data sync, those automated flows continue running without manual intervention after the initial setup is complete.What Optional Support From Xoxoday Covers
Xoxoday does not leave organisations to figure things out alone. Structured, optional support is available for situations that go beyond routine administration. Strategic reviews — typically held quarterly or biannually — help your team assess programme performance, benchmark engagement metrics, and identify optimisation opportunities. These are not reactive troubleshooting calls; they are forward-looking sessions designed to maximise long-term programme value. For organisations adopting new features or making significant configuration changes — such as restructuring a points-based recognition tier or setting up a peer-to-peer recognition channel inside Slack — Xoxoday’s implementation team provides targeted guidance. Technical troubleshooting for edge-case scenarios, such as updating webhook configurations after an SAP SuccessFactors upgrade, is also covered under this optional support layer.Customer Success Manager Involvement
Depending on your agreement, Xoxoday assigns a dedicated Customer Success Manager (CSM) to your account. The CSM acts as a single point of contact for escalations, programme health reviews, and adoption guidance — not as a day-to-day operator of Xoxoday on your behalf. This distinction matters: your team stays in control of the programme, while the CSM ensures strategic support is available when it counts. For organisations running large, multi-region recognition programmes, this partnership model sustains long-term engagement without creating operational dependency on Xoxoday’s team.The Bottom Line
Xoxoday is built so that your HR team can run it independently. The admin interface is designed for non-technical users, and the self-service architecture means your programme does not stall when a primary administrator is unavailable. Optional support tiers and CSM engagement serve as a strategic layer and safety net — not a prerequisite for standard operations. Learn more: Xoxoday Help Centre — ImplementationWhat does Xoxoday's implementation process look like?
Understand the end-to-end implementation timeline and what your team needs to prepare before go-live.
What integrations does Xoxoday support?
Explore native integrations with Workday, SAP SuccessFactors, Darwinbox, Slack, and MS Teams.