Xoxoday does not charge separately for support tiers — all standard support services, including a dedicated Account Manager, Executive Sponsor, and 24/7 Customer Support Representatives, are bundled into the annual subscription.
A Dedicated Team From Day One
When your organisation onboards with Xoxoday, a structured support model activates immediately. An Executive Sponsor — a senior leader within Xoxoday — ensures strategic alignment between your programme goals and the platform’s capabilities. This person serves as the accountability anchor for long-term programme success. An Account Manager works closely with your team from initial setup through ongoing programme evolution. Whether your team is configuring reward catalogues, establishing approval workflows, or integrating Xoxoday with HR systems like Workday, SAP SuccessFactors, or Darwinbox, the Account Manager provides hands-on guidance across every phase of the employee lifecycle.Round-the-Clock Functional and Technical Support
Customer Support Representatives are available 24/7 to assist both administrators and end-users. Support is accessible through chat, email, and ticketing, so your team always has a reliable path to resolution regardless of time zone or business hours. This matters for globally distributed organisations. If employees are redeeming rewards through a Slack or Microsoft Teams integration and encounter an issue at any hour, Xoxoday’s support team is reachable without requiring escalation to a premium tier or a separate support contract.Why a Bundled Model Matters
Many enterprise software vendors restrict faster response times, dedicated contacts, and onboarding assistance to higher-priced support plans. Xoxoday takes a different approach: the Account Manager, Executive Sponsor, and 24/7 Customer Support Representatives are standard inclusions, not upgrades. Your IT and HR teams are not left negotiating SLA tiers or managing support gaps. The resources are allocated from the moment your subscription begins, and the coverage spans both functional questions and technical troubleshooting.Scaling With Your Programme
As your recognition programme grows — adding geographies, expanding reward catalogue options, or connecting additional HR platforms — Xoxoday’s support structure scales alongside it. The Account Manager continues advisory engagement through these phases so your team is not re-engaging a sales process simply to receive implementation help. Organisations using Xoxoday for long-term employee engagement benefit from continuous support investment built into the annual cost. There are no hidden fees for onboarding assistance, no support credits to manage, and no degraded service levels at lower contract values.Learn more: Xoxoday Help Centre — Vulnerabilities & Exploits
Data Security & Compliance Certifications
Learn how Xoxoday maintains ISO 27001 and SOC 2 Type II certifications to protect your organisation’s data across all platform operations.
Security Incident Response Process
Understand how Xoxoday identifies, escalates, and resolves security incidents, including timelines and stakeholder communication protocols.