Does Xoxoday give 90 days notice if the service is retired?

When organisations build workflows on top of Xoxoday — integrating with HRIS platforms like Workday, SAP SuccessFactors, or Darwinbox, or connecting recognition programmes to Slack and Microsoft Teams — continuity of data access matters. Xoxoday’s exit terms are designed to protect that continuity.

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A Guaranteed 90-Day Window

Xoxoday commits to providing a 90-day notice period in the event of imminent bankruptcy, business closure, or formal retirement of the service. This window gives your organisation sufficient time to plan and execute a full data extraction and application migration without operational disruption. The period begins from the date formal notice is issued.

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Formal Written Notice Through Contracted Channels

The 90-day notice is not informal. Xoxoday issues formal written communication through the designated channels specified in your contract — typically delivered to the primary contact or contract administrator on record. This ensures the right stakeholders receive timely, unambiguous notification and can activate internal response plans immediately. For IT and data teams managing integrations with platforms like SAP SuccessFactors or Darwinbox, receiving advance notice through a known channel allows for structured handover planning rather than reactive scrambling.

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What the 90-Day Period Covers

During the 90-day window, your organisation retains full access to Xoxoday to retrieve historical transaction records, reward and redemption data, recognition programme histories, and any other datasets associated with your account. This period is designed to support a clean migration, not a rushed export. Teams running Xoxoday-powered recognition workflows inside Microsoft Teams or Slack will have time to evaluate replacement tooling, reconfigure integrations, and communicate changes to employees without service gaps.

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How This Aligns With Xoxoday’s Security Posture

This data portability commitment reflects Xoxoday’s broader approach to enterprise trust. Xoxoday maintains compliance with standards including ISO 27001 and SOC 2 Type II, both of which require documented controls around data lifecycle management — including end-of-service scenarios. The 90-day notice policy sits within this governance framework, not as a discretionary courtesy but as a contractual obligation. Your organisation’s data belongs to your organisation. Xoxoday’s exit terms are structured to reinforce that principle, ensuring no data is withheld and no migration is forced under artificial time pressure.

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Practical Steps to Prepare

Even before any notice event, it is good practice to periodically review your data export capabilities within Xoxoday and confirm that your contract documents the correct primary contact details. If a notice is ever issued, it reaches the right person immediately and the 90-day clock begins with full organisational awareness.

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Learn more: Xoxoday Help Centre — Data, Policy & Privacy