Xoxoday offers a published platform uptime SLA of 99.99%.
- Critical Complete service outage or critical function unavailable; no workaround 4 hours 3 days P1
- High Major feature degraded or unavailable; limited workaround exists 1 business day 5 business days P2
- Medium Partial degradation with viable workaround; non-critical function affected 2 business days 7 business days P3
- Low Minor issue with negligible business impactNext scheduled release Next scheduled release Next scheduled release P4
- Enhancement Change requests and feature enhancements Roadmap Roadmap
What are Xoxoday's SLAs for uptime and customer support?
Xoxoday guarantees 99.9% monthly uptime and severity-based 24/7 customer support, with critical issues acknowledged within 4 hours.
What is Xoxoday's platform uptime and availability SLA?
Xoxoday provides 99.99% uptime SLOs in production, backed by multi-AZ High Availability architecture, formal BCP, and Disaster Recovery planning.