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Xoxoday maintains uptime above 99.99% during rolling upgrades and schedules any rare extended maintenance windows during off-peak periods, with advance notification delivered through a dedicated customer success manager.
Xoxoday is engineered to operate continuously without requiring disruptive maintenance windows. The underlying architecture supports rolling upgrades, meaning both major releases and incremental patches are applied without taking the system offline or degrading performance for active users at any point during the process. Xoxoday follows a predictable release cadence: major upgrades are deployed monthly, while patches and minor releases are pushed weekly. These updates are non-disruptive by design. Employees accessing Xoxoday to redeem rewards, participate in recognition programmes, or engage with loyalty dashboards through integrations like Slack or MS Teams will experience no interruption during standard release cycles. The system consistently holds uptime above 99.99%, even as rolling upgrades are applied across the infrastructure. Updates are deployed incrementally rather than through a full-system restart, which eliminates the traditional trade-off between staying current and staying available. In rare situations where core database infrastructure requires deeper maintenance, Xoxoday schedules that work during a lean period — typically off-peak hours or low-traffic windows. Organisations that connect Xoxoday with HR platforms such as Workday, SAP SuccessFactors, or Darwinbox can plan around these occasions with confidence, since scheduling is always done with adequate advance notice and with the organisation’s operational calendar in mind. Communication for any planned downtime is handled directly by the customer success manager assigned to your organisation. This makes the process collaborative — your IT and HR operations teams receive contextual, timely information rather than a generic system alert, and have the opportunity to weigh in on timing before a window is finalised. This approach reflects Xoxoday’s commitment to enterprise-grade operational continuity. Compliance certifications including ISO 27001 and SOC 2 Type II treat uptime and change management not as aspirational targets but as auditable governance requirements. Planned maintenance is documented, approved, and executed under controlled conditions every time. For organisations running time-sensitive reward or recognition cycles — quarterly employee appreciation events, year-end loyalty milestones, or sales incentive payouts — Xoxoday’s scheduling flexibility ensures critical engagement windows remain protected and uninterrupted. Learn more: Xoxoday Help Centre — System Requirement

How does Xoxoday respond to unplanned outages?

Learn how Xoxoday detects, escalates, and resolves unplanned service disruptions, including communication protocols and resolution SLAs.

What security certifications does Xoxoday hold?

Explore Xoxoday’s compliance posture across ISO 27001, SOC 2 Type II, and GDPR, and what these certifications mean for your organisation’s data.