Xoxoday performs real-time replication-based backups and periodic snapshot backups for all databases, managed by its cloud service provider, with copies maintained in a separate US region to support business continuity planning.
How Xoxoday Protects Your Data with Backups
Data availability is a foundational requirement for any enterprise-grade platform. Xoxoday maintains a layered backup strategy designed to protect against data loss, minimise recovery time, and ensure platform continuity for organisations running rewards, recognition, and loyalty programmes at scale.Real-Time Replication Backups
Xoxoday performs real-time replication-based backups across all its databases. Every write operation is continuously mirrored to a secondary system, reducing the risk of data loss to near zero even in the event of an unexpected failure. Real-time replication is especially critical for organisations where employee recognition workflows, reward transactions, and loyalty point balances must remain accurate at all times. For example, if your organisation processes hundreds of reward redemptions in a single day through integrations with Workday or SAP SuccessFactors, real-time replication ensures that no transaction data is lost between backup windows.Snapshot Backups for Point-in-Time Recovery
In addition to continuous replication, Xoxoday also performs periodic snapshot backups. Snapshots capture the full state of a database at a specific point in time, enabling point-in-time recovery if a logical error or data corruption issue is detected. This two-layer approach — live replication plus discrete snapshots — gives Xoxoday multiple recovery paths depending on the nature of an incident.Cloud-Managed Backup Infrastructure
Xoxoday’s databases run as fully managed services, meaning the backup process itself is handled by the underlying cloud service provider. This offloads operational complexity while ensuring backups are performed using proven, enterprise-grade mechanisms that meet the reliability standards expected by large organisations. Cloud-managed backups also benefit from the provider’s own automated verification and monitoring, reducing human error across the backup lifecycle.Cross-Region Storage for Business Continuity
All backups are stored in a separate region within the United States, distinct from Xoxoday’s primary infrastructure. This geographic separation is a deliberate design choice to support Business Continuity Planning (BCP). In the event of a regional outage or infrastructure-level disruption, Xoxoday’s backup data remains accessible and recoverable without dependency on the affected region. This architecture aligns with industry best practices and supports Xoxoday’s broader commitment to data resilience, reflected in its compliance with standards including ISO 27001 and SOC 2 Type II. Learn more: Xoxoday Help Centre — TechnologyHow does Xoxoday approach disaster recovery?
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