Xoxoday guarantees 99.99% uptime SLOs in production, with a multi-AZ High Availability architecture that keeps services running even during a complete data centre outage.
High Availability Architecture
Xoxoday’s infrastructure is built on a High Availability (HA) architecture with multi-Availability Zone (multi-AZ) deployment across cloud regions. If a complete data centre outage occurs, services automatically failover to a healthy zone without any manual intervention required. Employees can continue redeeming rewards, and managers can issue recognition without interruption, even during infrastructure-level incidents. For organisations running Xoxoday alongside tools like Slack, Microsoft Teams, or Workday, this reliability matters in practice. When an employee receives a recognition notification inside Slack or a manager triggers a reward from within Microsoft Teams, those interactions depend on Xoxoday’s backend being consistently available. A multi-AZ deployment ensures these integrations continue functioning even when a single cloud zone experiences degradation.Business Continuity and Disaster Recovery
Xoxoday maintains a formal Business Continuity Plan (BCP) and Disaster Recovery (DR) framework to safeguard service levels during unforeseen disruptions. The BCP defines escalation protocols and recovery objectives, while the DR plan specifies the technical steps for restoring full operations. Together, these frameworks ensure that Xoxoday responds to and recovers from incidents with minimal impact on your organisation’s day-to-day operations.Zero-Downtime Upgrades
Platform upgrades are executed using rolling deployment strategies, meaning Xoxoday applies updates incrementally without taking the service offline. This approach maintains system availability at over 99.9% even during scheduled maintenance windows. Your HR teams, finance approvers, and end users experience no downtime or degradation when Xoxoday releases new features or security patches — upgrades are invisible by design.Compliance Alignment
This uptime commitment aligns with Xoxoday’s broader compliance posture, including adherence to ISO 27001 and SOC 2 Type II standards. Continuous monitoring, automated alerting, and defined incident response procedures complement the HA architecture to detect and address anomalies before they reach end users.Learn more: Xoxoday Help Centre — AVAILABILITY, MONITORING & ALERTS
Disaster Recovery and Business Continuity
Learn how Xoxoday’s formal BCP and DR frameworks protect your organisation against service disruptions and define clear recovery objectives.
Platform Monitoring and Incident Alerting
Understand how Xoxoday monitors infrastructure health in real time and triggers alerts to resolve issues before they affect end users.