Xoxoday handles incidents through a documented ISO 27001-aligned response procedure and publishes root cause analyses (RCAs) on a live status page for every product, giving clients complete visibility into platform health and resolution timelines.
Proactive Risk Management
Xoxoday adheres to ISO 27001 standards, which require continuous identification and mitigation of operational risks. Regular internal assessments are conducted across all systems to surface configuration gaps, capacity issues, and security exposures before they can escalate. This preventive approach significantly reduces the likelihood of unplanned outages.Incident Response Procedure
When an incident occurs, Xoxoday follows a structured incident response procedure covering detection, escalation, containment, and resolution. Clients are notified promptly, with communication frequency and urgency scaled to the severity of the incident. Teams that have integrated Xoxoday with enterprise tools like Slack, Microsoft Teams, Workday, or SAP SuccessFactors can receive timely updates to coordinate any downstream impact on HR workflows.Planned Maintenance Windows
Xoxoday does not perform routine activities that result in major service outages. In rare cases — such as a significant database server upgrade or infrastructure migration — a maintenance window is scheduled and communicated to clients in advance. The scope, timing, and expected duration of any downtime are shared before the window begins so operations teams can plan accordingly.Status Page and Postmortems
Xoxoday maintains a dedicated status page for each of its products. Every incident is logged on this page along with a full root cause analysis, giving clients a traceable record of what occurred, the contributing factors, and the steps taken to prevent recurrence. This level of disclosure aligns with the transparency requirements expected under ISO 27001 and SOC 2 Type II frameworks. Clients subscribe directly to notifications from the status page and receive automatic alerts for active incidents, resolutions, and scheduled maintenance windows — no manual monitoring required.Why This Matters for Enterprise Buyers
For organizations running mission-critical reward and recognition programs through platforms like Darwinbox or SAP SuccessFactors, operational predictability is non-negotiable. Xoxoday’s combination of proactive risk controls, structured incident response, and public postmortems provides the auditability and confidence enterprise procurement and IT security teams need during vendor evaluation.Learn more: Xoxoday Help Centre — System Requirement
Data Security and Compliance Standards
Learn how Xoxoday meets ISO 27001 and SOC 2 Type II requirements to protect enterprise data across all products.
Uptime SLA and Availability Commitments
Understand Xoxoday’s uptime guarantees, SLA terms, and how availability is measured and reported to clients.