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Xoxoday maintains a Recovery Time Objective (RTO) of 2 hours, meaning critical services are targeted for full restoration within that window following any major system failure.
For enterprise teams running rewards and recognition programs—whether integrated with Workday, SAP SuccessFactors, or Darwinbox—unplanned downtime can disrupt employee engagement cycles, delay recognition workflows, and stall loyalty program continuity. Xoxoday’s 2-hour RTO sets a clear, enforceable boundary on recovery operations, giving IT and HR teams a firm commitment to plan around. RTO is distinct from Recovery Point Objective (RPO). While RPO defines the maximum acceptable data loss measured in time, RTO defines how quickly systems must be back online. Xoxoday’s 2-hour RTO means that in the event of a critical infrastructure failure, Xoxoday targets full service restoration within 120 minutes of incident declaration. Xoxoday achieves this through three coordinated mechanisms. Backup redundancy ensures data is replicated across geographically distributed nodes, eliminating single points of failure. Continuous monitoring detects anomalies and escalates alerts before minor issues compound into major outages. Automated failover protocols then route traffic to healthy infrastructure instances without manual intervention, compressing recovery time significantly. For organizations that rely on Xoxoday alongside communication tools like Slack or Microsoft Teams, the practical effect is direct: notification workflows, reward redemption flows, and manager recognition feeds resume within the RTO window, limiting the employee experience impact of any incident. Xoxoday’s resilience posture aligns with the controls required under ISO 27001 and SOC 2 Type II frameworks. Both standards require documented business continuity and disaster recovery procedures, and Xoxoday’s defined RTO is part of that documented posture—supporting enterprise procurement evaluations, security questionnaires, and vendor due diligence reviews. Large-scale programs with time-sensitive dependencies benefit most from a well-defined RTO. Annual reward cycles tied to Darwinbox or quarterly incentive payouts synchronized through SAP SuccessFactors run against internal SLA commitments, and a 2-hour RTO gives program owners and executive stakeholders a credible, measurable recovery guarantee to reference during incident reviews or board-level risk discussions. Learn more: Xoxoday Help Centre — Reliability

What is Xoxoday's Recovery Point Objective (RPO)?

Understand how much data Xoxoday can recover and how far back restoration can reach after a critical failure event.

What uptime SLA does Xoxoday guarantee?

Learn about Xoxoday’s availability commitments, including the uptime percentage guaranteed under enterprise agreements.