Xoxoday Empuls supports a configurable service award redemption period of up to 12 months, with automated reminders sent throughout that window and an expiry policy defined by your organisation during program setup.
Redemption Period
Xoxoday Empuls recommends a 12-month redemption window for service awards, and industry experience shows the vast majority of organisations align with this timeline. The exact duration is not fixed by default — it is configured during the program implementation phase to match your corporate award program strategy and internal HR guidelines. For organisations running milestone recognition through platforms such as SAP SuccessFactors or Workday, Xoxoday Empuls can align award issuance timing with tenure data so employees receive their selection link at precisely the right moment in their service journey.Automated Reminders and Nudges
Xoxoday Empuls sends automated reminders to employees throughout the redemption window to encourage timely selection. Reminder frequency, timing, and delivery channels are all configured during implementation. Notifications can be surfaced through Xoxoday Empuls directly, or pushed via integrated tools such as Slack or Microsoft Teams, depending on your organisation’s communication setup. A common configuration, for example, might send a first reminder 60 days before expiry, a follow-up at 30 days, and a final nudge at 7 days. Your customer success team helps define the cadence that fits your workforce culture and cohort size.What Happens When an Award Expires Unredeemed
If an employee does not redeem their award by the configured deadline, the award expires in accordance with your organisation’s expiry policy. Xoxoday Empuls enforces these rules automatically, keeping your program financially transparent and administratively consistent. Deadline extensions are available as exceptions and must be requested through your customer success team. These are handled on a case-by-case basis, which allows your HR team to accommodate genuine circumstances — such as an employee on extended leave — without creating blanket policy exceptions that undermine program integrity.Re-Requesting an Expired Award
Xoxoday Empuls does not automatically re-issue expired awards. However, your programme administrator can work with the customer success team to reinstate an award where a valid business reason exists. This process is governed by your service agreement and internal approval workflows, ensuring accountability while preserving flexibility for edge cases. Proactive configuration is the most effective safeguard. Xoxoday Empuls provides reporting dashboards that let your team monitor outstanding redemptions in real time, so no award reaches its expiry date unnoticed. Keeping redemption windows clearly communicated and reminder schedules active from day one significantly reduces the volume of exception requests over time. Learn more: [Xoxoday Empuls Help Centre — Process](Setting Up Your Award Program
Configure redemption windows, expiry policies, and award eligibility rules during your Xoxoday Empuls implementation.
Notifications and Reminder Settings
Customise the frequency and channels for award redemption nudges across Slack, Microsoft Teams, and email.