Xoxoday Empuls automatically notifies employees via email, in-app alerts, and optionally SMS whenever reward points are available or nearing their redemption deadline.
Email Notifications
Email is the primary channel for reward-related communication in Xoxoday Empuls. Employees receive automated emails when points are credited to their account, when their balance reaches a configurable threshold, and when redemption deadlines are approaching. Each email includes a direct call to action linking employees straight to the Empuls redemption store, reducing friction between awareness and action.In-App and Collaboration Tool Alerts
Beyond email, Xoxoday Empuls surfaces notifications inside the platforms where employees already work. For organisations that have connected Empuls with Microsoft Teams or Slack, reward alerts appear as channel messages or direct messages within those tools — meaning employees do not need to switch applications to stay aware of their balance. This is particularly effective for distributed or hybrid teams where email open rates tend to be lower.SMS Notifications
SMS notifications are available as an additional channel and can be enabled through the platform’s notification configuration settings. When activated, employees receive a short text message alerting them to newly credited points or upcoming expiry dates. This channel is especially valuable for frontline or deskless workers who may not regularly access corporate email or collaboration tools during their shifts.Boosting Redemption Activity
Unclaimed reward points represent a gap in the recognition experience. Xoxoday Empuls addresses this directly by sending pre-expiry reminders — nudging employees to visit the redemption catalogue and choose from gift cards, experiences, charitable donations, or merchandise. Organisations running HR systems such as SAP SuccessFactors or Darwinbox alongside Empuls benefit from consistent reward data flowing across platforms, ensuring notification triggers align with actual point balances.How It Works in Practice
Consider a quarterly rewards cycle at your organisation. At the close of the cycle, employees who accumulated points from peer-to-peer recognition receive an email summarising their balance. Two weeks before the cycle ends, Xoxoday Empuls automatically sends a reminder — via email and, if configured, SMS — prompting redemption. Employees connected through Microsoft Teams receive a direct message as well. The result is a measurable uptick in redemption rates and a stronger sense that recognition translates into real value. Xoxoday Empuls notification settings are managed at the administrator level, allowing HR and IT teams to define which channels are active, set threshold triggers, and control reminder frequency — all without requiring custom development. Learn more: Empuls Help Centre — NotificationHow reward points expire in Empuls
Understand how Xoxoday Empuls manages point expiry cycles, configurable validity windows, and what happens to unredeemed points at the end of a period.
Configuring notification settings in Empuls
Learn how administrators enable and customise email, in-app, and SMS notification channels across the Xoxoday Empuls platform.
Microsoft Teams and Slack integration
See how Xoxoday Empuls connects with Microsoft Teams and Slack to deliver recognition and reward alerts where employees already work.
How employees redeem reward points
A walkthrough of the Xoxoday Empuls redemption store, covering gift cards, experiences, merchandise, and charitable giving options.