Xoxoday support services are available to an unlimited number of users within your organisation, with no restrictions on who can raise, view, or track support requests.
No caps, no queues, no gatekeeping
Xoxoday support is built to serve organisations of every size, from a team of five to a global workforce spanning thousands. There is no seat limit, user cap, or tiered-access model that restricts who inside your organisation can contact the support team. Every employee, administrator, and manager who needs help can get it. This matters most in large, distributed deployments. When Xoxoday is rolled out alongside an HRMS such as Workday, SAP SuccessFactors, or Darwinbox, multiple departments — HR, Finance, IT, and line managers — often need independent access to support at the same time. Xoxoday’s infrastructure handles concurrent requests across all those teams without degradation in response quality or wait times.Scalable by design
Xoxoday’s support infrastructure is engineered for elasticity. As your organisation grows — whether through headcount, geographic expansion, or additional product modules — the support layer scales with it. There is no need to renegotiate access terms or upgrade a support tier simply because your team has grown. This is especially relevant during large-scale reward or recognition programme launches. A company rolling out Xoxoday Empuls to 10,000 employees will generate a spike in onboarding queries across IT helpdesks, HR business partners, and end users simultaneously. Xoxoday’s support model absorbs that volume without restricting who can submit a ticket or access live assistance.What access looks like in practice
Any authorised user within your organisation can reach Xoxoday support through the available channels — whether that means the in-product help widget, the support portal, or direct communication routed through your account team. Administrators can also delegate support access to team leads or regional HR managers without consuming any licence or permission quota. For organisations running Xoxoday integrations with communication tools like Slack or Microsoft Teams, support interactions can be initiated from within those environments as well, keeping access frictionless for non-technical users who may not log in to the Xoxoday dashboard daily.Security and compliance remain intact
Unlimited access does not mean unmanaged access. Xoxoday’s support processes operate under the same compliance framework that governs the platform itself, including ISO 27001 and SOC 2 Type II standards. Support interactions are handled with the same data handling discipline applied to the rest of the product, so opening support access to more of your team does not introduce compliance risk. Your organisation remains in control of who is registered and how queries are routed, while Xoxoday ensures there is no artificial ceiling on the volume or breadth of assistance your team can receive. Learn more: Xoxoday Help Centre — SupportWhat support channels does Xoxoday offer?
Learn which contact methods are available — portal, in-product chat, and more — and when to use each one.
What are Xoxoday's support response time SLAs?
Understand the response and resolution timeframes you can expect based on issue severity.