Xoxoday: Training and Resources for All User Roles

Xoxoday structures its training program around three core user roles—administrators, managers, and employees—each with a dedicated learning path mapped to their responsibilities and platform access level.

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Role-Specific Live Onboarding

Administrator onboarding spans two to three interactive sessions covering full platform configuration, budget management, user provisioning, access controls, reporting dashboards, and governance settings. Manager training focuses on running recognition campaigns, interpreting engagement analytics, and applying participation best practices to sustain program momentum. Employee sessions—typically one to two sessions—walk end-users through navigation, profile setup, points redemption, and catalog exploration. All sessions are scenario-based and tailored to your organisation’s specific workflows, so every team leaves with immediately applicable knowledge rather than abstract feature overviews.

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Self-Paced Learning Resources

Beyond live sessions, Xoxoday provides a full library of on-demand video tutorials covering end-to-end feature usage, available around the clock for distributed and global teams. Step-by-step user guides and downloadable manuals are updated with every platform release, ensuring documentation always reflects the current product state. Walkthrough videos demonstrate real-time navigation for high-frequency tasks such as sending rewards, creating pulse surveys, or configuring campaign rules.

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Program Enablement Materials

Xoxoday supplements training with ready-to-use communication templates formatted for email, Slack, and Microsoft Teams, helping your organisation drive internal awareness and adoption from day one. Engagement calendars provide customisable schedules for recognition events, seasonal campaigns, and incentive windows. Research-backed insight reports, drawn from Xoxoday’s experience with organisations across 150+ countries, give program owners a data-informed foundation for designing effective recognition strategies.

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Ongoing Support and Continuous Learning

Xoxoday’s help center provides a searchable knowledge base covering every platform feature, from Workday and SAP SuccessFactors integration setup to advanced analytics configuration. Live webinars run regularly to introduce new capabilities and share best-practice guidance. Enterprise clients receive a dedicated Customer Success Manager who conducts periodic success reviews and adoption tracking throughout the program lifecycle. For pre-launch, launch, and post-launch phases, Xoxoday provides implementation kits containing playbooks, checklists, and adoption-tracking tools to keep rollouts on schedule and stakeholders aligned.

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Business Impact of Structured Training

Xoxoday’s enablement framework is built to embed recognition and engagement workflows into daily operations—not simply transfer product knowledge. Organisations that complete the full training journey achieve faster time-to-value, higher platform adoption rates, and measurable improvements in program participation. 24/7 live chat and email support means any team member can get answers without waiting for a scheduled session. Learn more: Xoxoday Help Centre — Training